Glad I Could Help: Real Customer Service Situations for Discussion™
eLearning Course

Glad I Could Help: Real Customer Service Situations for Discussion™

Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

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Type:eLearning - Classics
Course Level:Foundational
Learning Path:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Sales & Service, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Industrial & Manufacturing, Office & General, Retail & Hospitality
Available Formats:Interactive eLearning
Subject:Customer Service & Loyalty
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:Bring service skills to everyone that has customer contact; use as orientation to new service employees.
Diversity Profile:Caucasian Males, Caucasian Females, Asian Females, African American Males, African American Female(s), Hispanic Females, Middle Eastern Males; Various ages
Seat Time:30 - 45 minutes
Interactivity:Linear navigation, pre- and post-assessment, full video

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