Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.
Communication is the core one-on-one verbal and written skills a salesperson must have to successfully complete customer interactions. This course does a great job demonstrating interpersonal communication skills, which are the skills used when engaged in face-to-face or telephone communications.
Linear navigation, pre- and post-assessment, audio conversations, interactions, audible narration.