ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

Tackling the Tough Workplace Conversations Using Emotional Intelligence

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Learning Paths & Details

Suggested Industry Usage

Competencies

  • Creating a Collaborative Environment
  • Developing High-Performing Work Habits
  • Leading and Managing for Peak Performance

Buying Options

Library License

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Streaming License

You may license this resource as a streaming video. Please contact your sales representative for cost-effective license pricing. Enterprise licensing also available.
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DVD $350.00

While supplies last. Quantities are limited. Subject to availability. No returns. Print materials will be delivered via email.
DVDs: 

USB Key (3-Year License) $2,695.00

Secure USB must be seated in computer in order to run. Content can't be copied or downloaded. License fee allows access to content for three years. Any discussion/workshop materials will be delivered via email.
USB Keys: 

Also Available as: eLearning - Classics

ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

ATTITUDE!™ Resolving Difficult Situations in the Workplace for Healthcare (eLearning)

Bad attitudes in the workplace can deteriorate morale, lower productivity, and increase costs. It doesn’t take much for a co-worker, supervisor, or even a patient to feel the negative effects from someone with a bad attitude. The good news is there is a process for dealing with these difficult people! The course will walk you through four scenarios, which demonstrate negativity problems and how to deal with them to improve results.

Training Files (17)

TitleTypeTime/PagesLanguage
Full Video18:01 min EnglishDemo
Program Introduction / Five Steps
Video with graphics and narrator
Video Introduction02:05 min EnglishDemo
A Real Team Player. Not!
Video with graphics and narrator
Video Vignette04:12 min EnglishDemo
A Real Team Player. Not!
Video without graphics or narrator
Video Vignette02:58 min EnglishDemo
Change Is Not in My Vocabulary
Video with graphics and narrator
Video Vignette03:19 min EnglishDemo
Change Is Not in My Vocabulary
Video without graphics or narrator
Video Vignette02:18 min EnglishDemo
The Boss Who Knows It All… And Then Some!
Video with graphics and narrator
Video Vignette03:28 min EnglishDemo
The Boss Who Knows It All… And Then Some!
Video without graphics or narrator
Video Vignette02:35 min EnglishDemo
The “Whatever” Co-Worker…
Video with graphics and narrator
Video Vignette03:15 min EnglishDemo
The “Whatever” Co-Worker…
Video without graphics or narrator
Video Vignette02:25 min EnglishDemo
Program Summary / It Starts With You…
Video with graphics and narrator
Video Summary01:13 min EnglishDemo
ATTITUDE Facilitator Guide
Facilitator Guide
Workshop Material99 pages EnglishDemo
ATTITUDE Participant Materials
Participant Materials
Workshop Material34 pages EnglishDemo
ATTITUDE Presentation
Workshop PowerPoint
Workshop Material41 pages EnglishDemo
ATTITUDE Self-Study Guide
Self-Study Guide
Workshop Material34 pages EnglishDemo
Workshop Material1 page EnglishDemo
Workshop Material22 pages EnglishDemo

Additional Information

We owe it to ourselves to help create an environment where everyone respects each other, so we can get things done that need to get done. A big part of that is learning how to deal with difficult attitudes.


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