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Results for Keywords: customer service Topic: Customer Service

Johnny the Bagger: A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Use Johnny the Bagger to empower and excite all employees about bringing service to the frontline of business.

#0 ID:140 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Industry Settings: Office & General, Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism, Onboarding Closed Captioned

Help service representatives deal effectively with difficult customer situations.

#1 ID:119 Topic: Customer Service Learning Path: Personal Performance Type: Complete Programs Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

#2 ID:704 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes

A new eLearning course that will Inspire your workforce to deliver service from the heart.

#3 ID:687 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Industry Setting: Retail Other Topics: Change, Communication, Motivation, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 30 - 45 minutes

A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about customer service.

Customer service” is sometimes used as a buzz phrase. We hear that great customer service, for our external customer, depends on excellent internal customer service. But what does that mean? Having satisfied customers leads to increased revenue and increased brand awareness. Having satisfied employees is the key contributor to a company’s success — especially in tough economic times.

#5 ID:1554 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - Classic Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 25 Minutes

This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

#6 ID:1500 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Sales & Service Course Level: Intermediate Seat Time: 14 Minutes

As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

#7 ID:1424 Topic: Customer Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales & Service Course Level: Intermediate Seat Time: 14 Minutes

Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

#8 ID:1644 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes

Introduce how a service representative's response is the key factor in creative a positive customer experience

#9 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Industry Settings: Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned

An engaging video that shares the powerful truths about the positive difference from-the-heart service can make for everyone who does business with your organization.

Most of us work with coworkers each and every day. We depend on our coworkers to get things done, and they depend on us. The same is true when it comes to working across departments; every person we deal with – whether it is face-to-face, over the phone, or via email – is a person who helps get things done for our organization. In this sense, our coworkers are our customers, too – our internal customers. By the end of this course, you will be able to identify ways to positively impact and support internal customers.

#11 ID:1557 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 12 Minutes

This inspiring new short version features a paraphrased story of "Johnny," a young man with Down syndrome who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

Customers deserve our undivided attention. However, sometimes it’s hard to balance multiple interruptions and give each customer the attention he or she deserves. By completing this course, you will benefit from increased job satisfaction, stress reduction, and more efficient customer service.

#13 ID:1492 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Industrial & Manufacturing, Office & General, Retail Other Topics: Interpersonal Skills, Professionalism Course Level: Foundational Seat Time: 13 Minutes

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

#14 ID:1705 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes

Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

#15 ID:1647 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 20 Minutes

Summarizing key points of the Glad I Could Help approach to meeting customers' needs

#16 ID:118 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Industry Setting: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism, Customer Service Closed Captioned

How to provide service from the heart

Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

#18 ID:1466 Topic: Sales & Service Learning Paths: Leadership, Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Communication, Interpersonal Skills, Customer Service Course Level: Foundational Seat Time: 10 Minutes

Ours is a complex, fast-paced world. We all know about the treadmill analogy. Some of us run pretty fast. The mind has a hard time catching up with the body. Some of us don’t so much identify with the treadmill as we do the Tasmanian Devil. Either way, we’re moving fast and we need a break.

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