Discussion Card: Multicultural Customer Service

Discussion Card: Multicultural Customer Service

Are assumptions about a customer based on language, accent and culture impacting communication and customer service? These easy-to-use cards provide a simple model (C.U.S.T.O.M.E.R.) along with thought-provoking questions on serving multicultural customers. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

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Type:Discussion Cards
Learning Path:Diversity, Inclusion & Respect
Main Topic:Customer Service
Other Topics:Diversity, Inclusion & Equity, Respect
Competencies:Creating Customer Loyalty, Fostering Diversity, Inclusion and Equity
Suggested Industry Usage:Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government
Subject:Making the Most of Customer Service
Source Program:Stand Alone
Languages:English
Trainer Comments:These thought-provoking cards are great discussion generators! They can be used to trigger conversation inside and outside of the training room and serve as perfect just-in-time performance management tools. Note: Printed cards (size of business cards) can also be purchased in sets of 25, 50 and 100. These laminated cards are sturdy and printed in eye-catching colors. Card packs start at $19.95 (25 cards). Email clientservices@sollah.com to order.

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