Glad I Could Help - Opening Montage/Service Attitude Introduced

Glad I Could Help - Opening Montage/Service Attitude Introduced

Introduce how a service representative's response is the key factor in creative a positive customer experience.

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Type:Video Introduction ID:108 
Learning Paths:Personal Performance
Main Topic:Customer Service
Other Topics:Communication, Interpersonal Skills, Professionalism
Competencies:Building Customer Loyalty
Suggested Industry Usage:Office & General, Retail & Hospitality
Subject:Customer Service
Source Program:Glad I Could Help: Real Customer Service Situations for Discussion™
Trainer Comments:Great intro to any customer service training. Can use to generate discussion on why customers' expectations for service have become so low,and then focus on how your organization can set a new standard of service.
Diversity Profile:2 Caucasian males, Asian female, 2 African American males, 2 Caucasian females, 2 Hispanic females, African American female


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