In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.
This book considers both formal mentoring, which is arranged, and informal mentoring, which simply evolves. It is designed for individuals who are charged with creating a mentoring program, for those who are contemplating entering a mentoring relationship and for those who are currently acting as mentors. We hope that clarifying the mentoring relationship will result in improved services to customers and increased employee productivity.
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