Search TAG® Library (29 Assets Found)

Results for Keywords: selling Topic: Selling

Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

#0 ID:1576 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Leadership, Sales & Service, Professionalism, Selling Course Level: Intermediate Seat Time: 10 Minutes

In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

#1 ID:1654 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 20 Minutes

Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

#2 ID:1663 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Customer Service Course Level: Foundational Seat Time: 25 Minutes

All we have to do is look into a mirror. I know. It isn’t pleasant to consider that we could be responsible for our lack of success, but there it is. If we have not convinced someone, the onus is still on us to do so. It is not the decision maker’s job to convince him or herself of the idea’s merit.

Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

#4 ID:1643 Topic: Selling Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service Course Level: Foundational Seat Time: 25 Minutes

An example of work team conflict: two teams working through differences to make progress toward a common goal.

#5 ID:76 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Industry Setting: Office & General Other Topics: Communication, Sales, Professionalism, Selling Closed Captioned

Designed for sales professionals,this program contains powerful,comprehensive training that educates and inspires employees with limited sales experience,enabling them to strengthen your organization's sales performance,top-to-bottom.

#6 ID:775 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Industry Setting: Office & General Other Topics: Communication, Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 39 minutes

Adapting to a restructure change

#7 ID:406 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Industry Setting: Office & General Other Topics: Sales, Interpersonal Skills, Leadership, Professionalism, Selling Closed Captioned

Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

#8 ID:1686 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Selling

Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

#9 ID:1664 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Selling

Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

#10 ID:1684 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Selling

As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

#11 ID:1685 Topic: Sales & Service Learning Path: Personal Performance Type: Video Vignettes Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Selling

Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

#12 ID:778 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - Classic Industry Settings: Office & General, Retail Other Topics: Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Course Level: Foundational Seat Time: 25 minutes

Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

#13 ID:1734 Topic: Personal Improvement Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service, Professionalism, Selling Course Level: Foundational Seat Time: 25 Minutes

Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

#14 ID:1705 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Sales & Service, Selling Course Level: Foundational Seat Time: 25 Minutes

Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

#15 ID:1697 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Interpersonal Skills, Selling Course Level: Foundational Seat Time: 25 Minutes

A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.

#16 ID:1718 Topic: Sales & Service Learning Path: Personal Performance Type: eLearning - LearningBytes® Industry Settings: Healthcare, Industrial & Manufacturing, Office & General, Retail Other Topics: Sales, Selling, Communication & Influencing, Customer Service Course Level: Foundational Seat Time: 25 Minutes

Best-selling author Ken Blanchard shows how to improve workplace relationships and productivity by using the Whale Done!™ approach. Based on behavior-changing strategies developed at SeaWorld, Whale Done!™ offers a compelling message and memorable workshop tasks that will have an immediate and positive impact on your workplace.

#17 ID:385 Topic: Leadership Learning Path: Leadership Type: Complete Programs Industry Setting: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
Diversity 101™ (eLearning Classic)

Based on the national best-selling program, M.E.E.T. Breaking New Ground™, Diversity 101™ takes a fun, creative and interactive approach to describing the core components of diversity and inclusion in the workplace. This powerful, new course features 8 dramatic, thought-provoking vignettes that entertain while tackling deep diversity, inclusion and respect topics.

M.E.E.T.: Breaking New Ground.™ Respect and Inclusion in the Workplace

This new program (based on the best-selling M.E.E.T. on Common Ground) will provide your employees with the tools they need to understand and manage their behavior as it relates to others in the workplace. This program uses highly relevant and realistic video scenarios involving common situations, such as inappropriate expressions and jokes, unconscious biases and gossip.

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