Search TAG® Library (541 Assets Found)

Results for Keywords: interpersonal

  • Got Leadership?™ Getting Employees to Care

    Dealing with an employee who has ceased to care about the job, can be very frustrating but it is possible to work with the employee and uncover the underlying issues. By the end of this course, you will be able to identify ways to motivate employees before there is an issue and ways to approach employees who already stopped trying.

    #521 ID:1488 Topic: Management Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Interpersonal Skills, Leadership, Professionalism, Coaching & Mentoring, Collaboration Course Level: Intermediate Seat Time: 15 Minutes
  • Managing Generation Y: Leading Our Future™ - Advantage eLearning

    There are now four generations in the work place. Each generation thinks, votes, buys, communicates, and interacts differently. This new eLearning course teaches managers how to communicate, coach, and lead Generation Y employees, the newest generation of people entering our workforce.

    #522 ID:1212 Topic: Management Learning Path: Diversity, Inclusion & Respect Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect, Generational Challenges Course Level: Intermediate Seat Time: 30 Minutes
  • The Cultural Competence Matrix

    The Cultural Competence Matrix shows the stages we move through in developing cultural competence.

    #523 ID:1450 Topic: Cultural Competency Learning Path: Diversity, Inclusion & Respect Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Interpersonal Skills, Inclusion, Discussion Trigger, Training Support, Culture Commitment, Retention Aid, Learning Reinforcement
  • Tips for Working with Every Generation

    Want a quick summary of proven tips for working effectively with ANY generation? This is the handout for you! Everyone wants to be treated with respect—and recognize that respect might look and feel different, based on differing experiences and perspectives.

    #524 ID:1437 Topic: Communication Learning Path: Diversity, Inclusion & Respect Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Inclusion, Respect, Discussion Trigger, Training Support, Retention Aid, Generational Challenges
  • Working With All Generations

    Based on several interactive case studies on generations, this training activity gives each person in the session an opportunity to practice using the M.E.E.T.™ model to help us communicate effectively.

    #525 ID:1439 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Training Support, Culture Commitment, Retention Aid, Generational Challenges
  • Generations - Program Opening/Generations & M.E.E.T. Model Explained

    Definitions and characteristics of the four generations currently in the workforce; explains the M.E.E.T. communication mode

    #526 ID:95 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Generational Challenges Closed Captioned
  • Managing Generations/Program Opening/M.E.E.T. Model Explained

    Explains the M.E.E.T. communication model in the context of managing generations in the workplace.

    #527 ID:103 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Generational Challenges Closed Captioned
  • Generations - Program Closing/M.E.E.T. Model Review

    Review of M.E.E.T. model and key points about treating all generations with respect

    #528 ID:101 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Generational Challenges Closed Captioned
  • It's the Law™ - Program Conclusion

    Summarizes the basic guidelines managers can use to avoid costly lawsuits and keep their organizations out of court.

    #529 ID:138 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism Closed Captioned
  • Managing Generations - Program Closing/"Getting It Right Together!"/M.E.E.T. Model Review

    Review of M.E.E.T. model and key points about generations working together for respect in the workplace.

    #530 ID:106 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism, Inclusion, Respect, Generational Challenges Closed Captioned
  • Case Study – Why Diversity, Why Now? (Employees)

    This case study is designed to help participants discover that diversity encompasses more than what they may realize on both a personal and professional level. Read through this case study and answer the questions at the end.

    #531 ID:1447 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Inclusion, Discussion Trigger, Training Support, Culture Commitment
  • The ADA & Attendance

    This case study covers dealing with attendance and tardiness with an employee covered by the ADA and the other employees impacted.

    #532 ID:458 Topic: Management Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Diversity, Harassment, Interpersonal Skills, Professionalism
  • I Wish My Manager Would Just...™ (eLearning)

    25,000 employees can't be wrong…when it comes to knowing what managers and supervisors can do to make their workplaces more productive, efficient and rewarding. Based on candid responses gathered in a large-scale, five-year survey, this course helps managers and supervisors consider the impact—positive and negative—that their management styles have on employees. It's a refreshing and honest look at the relationship between employees and managers.

    #533 ID:788 Topic: Leadership Learning Path: Leadership Type: eLearning - Classic Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Communication, Professionalism Course Level: Foundational Seat Time: 10 Minutes
  • Article: Take Time to Laugh

    We need to work harder to stay positive during some seasons than others. If we haven’t supported humor and laughter in our workplace before, now is the best time to start. There are many benefits. Humor reduces stress levels because it helps us calm the chemicals that zip through our bodies when we’re agitated. We all need the physical balancing laughter offers.

    #534 ID:1514 Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Discussion Trigger, Training Support, Energizer or Team Builder, Employee Wellness
  • Article: Taking Charge of Your Health

    Research suggests workplace-generated stress, not just your average garden variety stress caused by the kids, mind you, but workplace-generated stress links to heart disease. When pollsters ask people to rate their stress, nearly half say they are suffering symptoms of burnout.

    #535 ID:1513 Topic: Reducing Stress (Work & Life) Learning Paths: Leadership, Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Energizer or Team Builder, Employee Wellness
  • Article: Getting Enough Sleep

    Some people wear their sleep deprivation like a badge of honor. If they sleep less, they think they’ll get more done. As long as they don’t keel over into their bowl of soup at lunch, they figure they’re doing pretty well. CNN has suggested sleep problems are reaching epidemic proportions, and the National Commission on Sleep Disorders puts the price tag at $150 billion dollars each year in higher stress and reduced productivity.

    #536 ID:1504 Topic: Employee Resiliency Learning Path: Personal Performance Type: Trainer Resource Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Reducing Stress (Work & Life)
  • Workplace Bullying Example in Healthcare Setting

    Female shares her story about the head nurse bullying the newer nurse.

    #537 ID:768 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Compliance, Harassment, Management, Professionalism Closed Captioned
  • TrainingBriefs™ Diffusing Customer Emotions

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    #538 ID:2033 Topic: Customer Service Learning Path: Personal Performance Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Sales & Service, Professionalism Course Level: Foundational Seat Time: 5 Minutes
  • TrainingBriefs™ Coaching Overview

    New Micro-Learning! Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. You have to excel in the necessary interpersonal skills while at the same time follow a process.

    #539 ID:2089 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - TrainingBriefs™ Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Government Other Topics: Communication, Learning Reinforcement Course Level: Intermediate Seat Time: 5 Minutes
  • Got Leadership?™ Coaching - An Overview

    Have you ever been reluctant to coach an employee because you didn’t know where to begin or how to handle what may come up during the conversation? Yes, coaching can be scary. This course introduces concepts to help you excel in the necessary interpersonal skills to excel in coaching your employees.

    #540 ID:1369 Topic: Coaching & Mentoring Learning Path: Leadership Type: eLearning - LearningBytes® Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Leadership, Management, New Supervisor, Personal Improvement Course Level: Foundational Seat Time: 14 Minutes