Complete Video Library

Nobody Will Ever Know

Many people have misconceptions about retaliation in the workplace. It is up to you, as a person in a leadership position, to recognize these behaviors and take appropriate action.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General, Government Other Topics: Abusive Conduct / Bullying, Compliance, Harassment Prevention, Effective Leadership, Professionalism Closed Captioned

Non-Verbal Indicators (Behavior-Based Interviewing)

To uncover past behaviors from candidates, sometimes we need to follow "feeling" clues. Feelings point to the hidden parts of past behavior. And, of course, none of us are mind readers when it comes to reading feelings, but all of us can learn to recognize the non-verbal indicators of feelings.

Topic: Hiring & Recruiting Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management Closed Captioned

Not About Bad to Good, But Good to Great!

The notion that to become a great leader one must focus not on going from bad to good,but from good to great.

Topic: Effective Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Change, Communication, Interpersonal Skills, Motivation, Professionalism Closed Captioned

Overcoming Communication Issues - Hotel/Hospitality Scene

As we all eventually find out, bad communication can lead to even worse problems. This video vignette demonstrates how to effectively deal with a non-listener - confronting the communication problem.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism

Overcoming Communication Issues - Manufacturing

When a team can't freely exchange ideas or share thoughts, the team freezes or becomes ineffective. This vignette demonstrates why we need to deal with the team communication.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Professionalism

Overcoming Communication Issues - Office/General

Sometimes we need to discuss 'hard' issues - like setting the record straight. Communicating in these situations is critical to get consensus. This vignette demonstrates the approach to confronting others using good communication - to resolve issues.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Interpersonal Skills, Professionalism

Overcoming Communication Issues - Retail

Let's face it, bad communication can lead to even worse problems. This video vignette demonstrates how we can overcome workplace issues by taking a step back and working on our communication and interpersonal skills.

Topic: Communication Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism

Peer Today, Boss Tomorrow™: Accept Your New Role

This video scenario presents a realistic scenario for getting to the basics of new leaders - supervisors/managers. It shows a misunderstanding between a new supervisor and a subordinate employee - and how to effectively address issues that pop up in an effective and respectful way.

Topic: Successfully Leading Others Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Effective Leadership, New Supervisor, Professionalism Closed Captioned

Peer Today, Boss Tomorrow™: Communicate

This video provides an example on how to properly and appropriately communicate sensitive information (like layoffs or organizational changes) that impact a work team.

Peer Today, Boss Tomorrow™: Set Clear Boundaries

This video provides a powerful example of how new managers/supervisors can learn to effectively dismiss rumors and communicating a no favoritism policy - easing fears and issues across your team or group. Learning to set clear boundaries for staff and employees is key to a new leader's transition.

Peer Today, Boss Tomorrow™: Take Action

This video provides a powerful example of how new managers/supervisors can earn credibility by admitting past mistakes and reviews four strategies to effectively make the transition from peer to boss.

Perfect Storm

The implications of a manager taking action due to a fear of a claim of retaliation from an employee.

Topic: Retaliation / Reprisal Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Compliance, Harassment Prevention, Professionalism Closed Captioned

Picture of The Day

Recognizing gender-based harassment; improper use of company email.

Topic: Harassment Prevention Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned

Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Meetings™)

How lack of preparation can ruin a training session.

Topic: Communication Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Effective Leadership, Meeting Preparation, Professionalism Closed Captioned

Preparation Pitfalls (from Fearless Facilitation! How to Lead Effective Training™)

How lack of preparation can derail a training session. An example where everything goes wrong when unprepared.

Topic: Communication Learning Path: Workplace Safety Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Effective Training, Interpersonal Skills, Effective Leadership, Professionalism Closed Captioned

Prepare for Communicating Effectively

How to best prepare to communicate effectively. Follow a process for getting ready to communicate with others.

Topic: Communication Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Professionalism Closed Captioned

Preventing Workplace Bullying: Program Summary

Knowing the definition of workplace bullying is just the start. You need to recognize and address bullying immediately. Have an action plan based on organizational policy. Get HR and management involved quickly.

Topic: Abusive Conduct / Bullying Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned