Complete Video Library
Nothing’s Going On…
Workplace gossip is one of those areas where it's easy to find ourselves on the wrong side of the line. While it may seem like harmless talk, it's not. Not only is gossip unprofessional because it destroys respect and trust in the workplace; it can also get you and your organization into a lot of legal trouble.
Regain Control of the Interview (Behavior-Based Interviewing)
When a candidate takes over the interview - maybe by non-stop talking or story-telling - it's okay to re-take control of the interview by politely interrupting and re-focusing the candidate back to the task at hand.
Seek Reverse Information When Interviewing
Reverse information is the opposite of what the candidate told you, or the opposite of your reaction to the candidate. It is designed to give you a broad sample of the candidate’s job skills and help you get new information to balance an overly positive or overly negative opinion of the candidate.
Shining a Light on Child Abuse & Neglect
This powerful video was created as an introduction to child abuse and neglect mandatory reporter training (California AB1963). Sobering statistics are presented - driving home the importance reporting child abuse and neglect.
The New Normal (from Workplace Inclusion: Navigating Through Difficult Times™)
Blaming an Asian employee for a world-wide pandemic based on their heritage makes no sense. It's this type of explicit bias that not only impacts personal relationships, but if it's allowed to spread within an organization, it can potentially cause deeper harassment and discrimination issues.
Effective Project Management (How-To Book)
Managing a project requires different skills and techniques than managing ongoing responsibilities. The purpose of this book is to acquaint you with the basic skills and tools needed to manage a project. It will not substitute for experience, but it will help direct you to what works in various situations. We have adapted tried-and-true techniques and tools to today’s fast-moving project management landscape where, instead of managing one project at a time, you may find yourself managing or involved in several at once.
Empowerment Works: A Guide for Supervisors and Employees (How-To Book)
Just as we instill courage when we “en-courage,” we develop power when we “em-power.” Empowerment relies upon the willingness of employees at all levels of an organization to accept the responsibilities that accompany authority. Empowerment is a kind of democracy in the workplace. Like democracy, empowerment frees us to make decisions and take action. And like democracy, empowerment requires that we recognize and establish boundaries within which effective decisions and actions can occur.
Taking the Step Up to Supervisor (How-To Book)
Becoming a supervisor is your first step in the challenging and rewarding field of management. You have earned a new level of responsibility and authority because of your technical skills, attitude, and potential. Now you must master different skills to help you continue to advance and grow. This book will help you do that.
You Can't Do It All: Effective Delegation for Supervisors (How-To Book)
Most accomplished leaders would agree that delegation is one of the most important skills in their repertoire. Why? Imagine your own situation: Are you a manager or supervisor who comes in early, stays late, and gives 110 percent? Then delegation will help you improve your results while decreasing the time you spend at work. Do you wish your employees were more loyal to you or the organization? When you delegate well, your employees widen their horizons, develop new skills, and enjoy a new level of authority. That usually leads to an impressive increase in loyalty and commitment.
Discussion Card: Engaged Employees
Engagement is not the same as employee satisfaction… not the same as employee happiness. Employee engagement is the emotional commitment your employees have to the organization… and its goals. These easy-to-use cards provide a simple model (E.N.G.A.G.E.) along with thought-provoking questions on employee engagement. These cards are great for a quick training reminder, reinforcement or as a conversation generator.
Everyday Diversity™ Three Strikes
Everyone is a combination of the many things different aspects of our lives. Daughter, engineer, team lead, brother/sister, type A personality, lover of jazz, etc. How all of these come together in the workplace is unique to all of us. Building an inclusive workplace means that people can be authentic and feel that they belong.
Your Path to Success™ Empowering Teamwork
Even the most talented teams don’t start out as high performing. To begin with, there are steps you can take to set your team up for success and create a work environment that values teamwork and collaboration. Set a vision and shared goals based on trust… explaining how the work of the team fits with the mission and goals of the organization.
Everyday Diversity™ The Assertive Salesperson
When we think about other people, we need to be aware of how bias may come into play. This is particularly true when the same behavior is seen as positive or negative depending on the gender of the other person. As we think about how to put awareness into action, we must watch the words we use to describe others and strive to be fair and equitable in our descriptions.
Everyday Diversity™ Are You Speaking English?
Providing customer service over the phone can be hard, particularly when someone has an accent that is hard to understand. While it can be frustrating not being able to communicate easily, the reality is that everyone in the world has an accent. We only notice it when we are speaking with people who don’t share our native language.
PREVAIL!® Restaurant/Food Service (Overview)
An armed intruder/active shooter event can happen anywhere… even at a restaurant! The tools and training concepts presented in this program will apply to any work environment. So, the key is to focus on the options you have in your workplace – and use the skills & response principles presented to overcome and prevail in an active shooter situation.
Everyday Diversity™ Difficult Name
We all know the dangers that come from making assumptions based on one aspect of a person - such as their name. People want to be seen as whole people and our name is just one part of who we are. This kind of bias can be very subtle and we may not even realize that it is being done. So, as we think about putting this into action, let’s support all of employees in the appropriate pronunciation of their names and to watching any biases that start from someone’s name.
Everyday Diversity™ Happy Holidays!
When the holiday season comes around, many people - by default - wish others a "Merry Christmas." But for people who don’t celebrate Christmas, this can feel disrespectful... and even rude. A key component of being respectful includes using appropriate holiday greetings during the holiday season.
Everyday Diversity™ Hijab
People often have different religious practices based upon their faith. Some of these practices include wearing something like a crucifix. For others, it means wearing a piece of attire such as a hijab. Today’s inclusive and respectful workplace culture means that the ability to practice your religion is open to you.
Everyday Diversity™ His Husband
There are still many stereotypes and prejudices about LGBTQ+ people - and this can often make it hard to come to work depending upon the attitudes and behaviors of co-workers. While we may not agree with every aspect of all of our co-workers, what we can agree on is that people need to be treated with respect and dignity.
Everyday Diversity™ I Can Hear You!
People with disabilities live normal happy lives and most of the time are very independent and self-sufficient. Don’t offend someone by assuming that they cannot do something or that they have to have your help, but be willing to offer if it is desired.