Search TAG® Library (145 Assets Found)

Results for Keywords: sales Topic: Sales

  • Redirection With an Employee
    #101 ID:390

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Shamu Special
    #102 ID:395

    Review of the power of positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Tailor Your Presentation
    #103 ID:224

    How to tailor a message to get your point across

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Take Another Look
    #104 ID:414

    Do we consider what impact the judgments we make have on morale, relationships, even careers of others? This video is a powerful tool for understanding the impact of hidden biases and stereotypes.

    Video Vignettes Diversity, Inclusion & Respect Unconscious / Hidden Bias, Diversity, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Whale Done! Response and the Four Steps Defined
    #105 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #106 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #107 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #108 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #109 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #110 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #111 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #112 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Life IS a Series of Presentations™: Inspire, Inform & Influence. Anytime, Anywhere.
    #113 ID:706

    The process of transmitting information from one mind to the minds of others is a very complex process. This course simplifies the process through the P.O.I.N.T. model. The model prescribes a series of steps to follow that enable participants to inspire, inform and influence others confidently and persuasively.

    eLearning - Classic Personal Performance Communication, Communication, Interpersonal Skills, Sales & Service, Professionalism, Communication & Influencing Foundational 30 - 45 minutes

  • Whale Done!™ in Action (eLearning Classic)
    #114 ID:702

    Transform your organization with the power of positive relationships

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Whale Done!™: The Power of Positive Relationships
    #115 ID:701

    Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard.

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Another Look - Introduction
    #116 ID:413

    Introducing the impact of hidden bias on thoughts and actions

    Video Introduction Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Life is a Series of Presentation - Introduction
    #117 ID:218

    Introduces the concept that life is a series of presentations

    Video Introduction Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts
    #118 ID:380

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat
    #119 ID:386

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Life IS a Series of Presentations - P.O.I.N.T. Model Review
    #120 ID:226

    Summarizes how to effectively inform,inspire and influence others by using the P.O.I.N.T. Communication Model

    Video Summary Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results
    #121 ID:384

    Review of Whale Done! approach; building relationships to get positive results

    Video Summary Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Lapel Pins (10 pack)
    #122 ID:534

    Great as a training take away or reinforcement of the Whale Done!

    Tools & Take Aways Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Whale Tail Ink Pens (10 pack)
    #123 ID:540

    This simple "whale tail" black ink pen makes a great gift or prize for participants of the Whale Done!

    Tools & Take Aways Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • SMART-START™ Coaching: It Takes Work!
    #124 ID:501

    This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

    Meeting Openers Leadership Leadership, Change, Communication, Interpersonal Skills, Management, Sales & Service, Professionalism

  • She's Just a Kid
    #125 ID:417

    Stereotyping based on age.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect, Unconscious / Hidden Bias

  • The Oh Series™ -  Everyday Ethics: Divide and Conquer
    #126 ID:1765

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • SafetyBytes® Electrical Safety: Using Portable Equipment
    #127 ID:1701

    Engineers, electricians, and other professionals work with electricity directly, including working on overhead lines, cable harnesses, and circuit assemblies. Others, such as office workers and sales people, work with electricity indirectly and may also be exposed to electrical hazards. In this SafetyBytes® lesson, we’ll discuss using portable equipment.

    eLearning - SafetyBytes® Workplace Safety Electrical Safety, Workplace Safety & Awareness, Safety Orientation Foundational 5 Minutes

  • Clarify Change (set-up)
    #128 ID:407

    Using clarification techniques to feel comfortable with a change in process

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Commit to Change (set-up)
    #129 ID:411

    How to gain commitment for a change

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Communicate about Change (resolution)
    #130 ID:410

    The importance of communication when dealing with change

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • Communicate About Change (Set-Up)
    #131 ID:409

    The importance of communication when dealing with change.

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism

  • This Needs to Go Out Today
    #132 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #133 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • TrainingBriefs™ Creating a Positive Customer Experience
    #134 ID:2107

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

  • Glad I Could Help - Opening Montage/Service Attitude Introduced
    #135 ID:108

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Glad I Could Help - Program Conclusion/Summary/Review
    #136 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #137 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • Clarify Goals and Identify Concerns
    #138 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • The Oh Series™ -  Everyday Ethics: It's Expected
    #139 ID:1774

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ -  Everyday Ethics: The Only Game In Town
    #140 ID:1769

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ -  Everyday Ethics: The Win-Win Offer
    #141 ID:1770

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ -  Everyday Ethics: Around and Around We Go
    #142 ID:1762

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ -  Everyday Ethics: I Take Care of My Friends
    #143 ID:1771

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • TrainingBriefs™ Dealing with Angry Customers
    #144 ID:2029

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ The Angry Customer
    #145 ID:2032

    New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes