Search TAG® Library (133 Assets Found)

Results for Keywords: sales

  • Whale Done! Response and the Four Steps Defined
    #101 ID:391

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To a Manager
    #102 ID:394

    How using specific language to describe a job well done encourages management performance

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! To a Work Team
    #103 ID:392

    Explains the positive impact a Whale Done! approach has on a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Whale Done! To an Individual
    #104 ID:393

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Why Did I Push All Those Buttons?
    #105 ID:111

    Dealing with a customer frustrated by an automated phone system.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You Promised It Would Be Here Today
    #106 ID:112

    Dealing with a customer whose expectations for timely delivery have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • You're the Third Person I've Talked To
    #107 ID:114

    Dealing with a customer who is angry because of being transferred too many times.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion™
    #108 ID:704

    Show employees how to respond positively in difficult customer service situations. The course also reinforces the fact that employees have a far greater impact on the customer’s positive perception of the organization than a manager, the organization’s customer service policies or a marketing campaign.

    eLearning - Classic Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Whale Done!™ in Action (eLearning Classic)
    #109 ID:702

    Transform your organization with the power of positive relationships

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Whale Done!™: The Power of Positive Relationships
    #110 ID:701

    Transform your organization with the power of positive relationships - based on the highly popular and best-selling book by Ken Blanchard.

    eLearning - Classic Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts
    #111 ID:380

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat
    #112 ID:386

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    Video Introduction Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results
    #113 ID:384

    Review of Whale Done! approach; building relationships to get positive results

    Video Summary Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Lapel Pins (10 pack)
    #114 ID:534

    Great as a training take away or reinforcement of the Whale Done!

    Tools & Take Aways Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Whale Done! - Whale Tail Ink Pens (10 pack)
    #115 ID:540

    This simple "whale tail" black ink pen makes a great gift or prize for participants of the Whale Done!

    Tools & Take Aways Leadership Leadership, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • SMART-START™ Coaching: It Takes Work!
    #116 ID:501

    This brief, high-impact video uses inspirational quotes and thought-provoking statements, wrapped around music, visual images and graphics to enlighten your audience about coaching others.

    Meeting Openers Leadership Leadership, Change, Communication, Interpersonal Skills, Management, Sales & Service, Professionalism

  • She's Just a Kid
    #117 ID:417

    Workplace stereotyping based on age.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion & Equity, Respect, Unconscious / Hidden Bias

  • The Oh Series™ Everyday Ethics: Divide and Conquer
    #118 ID:1765

    Dividing up a sales territory to keep a competitor out of the bidding process is an example of an illegal bidding practice known as market division. This practice usually results in higher bid prices - hurting competition and consumers.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • SafetyBytes® Electrical Safety: Using Portable Equipment
    #119 ID:1701

    Engineers, electricians, and other professionals work with electricity directly, including working on overhead lines, cable harnesses, and circuit assemblies. Others, such as office workers and sales people, work with electricity indirectly and may also be exposed to electrical hazards. In this SafetyBytes® lesson, we’ll discuss using portable equipment.

    eLearning - SafetyBytes® Workplace Safety Electrical Safety, Workplace Safety & Awareness, Safety Orientation Foundational 5 Minutes

  • This Needs to Go Out Today
    #120 ID:113

    Offering internal customers solutions when their needs have not been met.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Where Are the Drop Cloths?
    #121 ID:115

    Handling interruptions effectively; putting your focus on the customer even when you're busy.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • TrainingBriefs® Creating a Positive Customer Experience
    #122 ID:2107

    New Micro-Learning! Creating a positive customer experience requires flexibility. To gain and maintain customer loyalty, you must focus on active listening, demonstrate a positive attitude and be ready to solve problems.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Learning Reinforcement Foundational 5 Minutes

  • Glad I Could Help - Opening Montage/Service Attitude Introduced
    #123 ID:108

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    Video Introduction Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Glad I Could Help - Program Conclusion/Summary/Review
    #124 ID:118

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    Video Summary Personal Performance Customer Service, Communication, Interpersonal Skills, Professionalism

  • Johnny the Bagger® - Final Thought
    #125 ID:405

    How to provide service from the heart

    Video Summary Personal Performance Customer Service, Change, Communication, Motivation, Interpersonal Skills, Professionalism, Customer Service

  • The Oh Series™ Everyday Ethics: It's Expected
    #126 ID:1774

    While bribery may be more commonly accepted in some countries, people who work for U.S. companies and organizations are expected to adhere to U.S. anti-bribery laws regardless of the country in which they’re doing business.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: The Only Game In Town
    #127 ID:1769

    Forcing a customer to pay higher prices is known as price fixing by reducing supply. A price fixing conspiracy to reduce inventory in order to raise prices hurts the company and ultimately the customers - who end up paying higher prices.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: The Win-Win Offer
    #128 ID:1770

    When competitors agree to inflate pricing or include unreasonable special terms in a bid resulting in the other company having a better shot at getting the contract, customers lose and reputations are damaged.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: Around and Around We Go
    #129 ID:1762

    Most of us like to please and help other people when we can. Such efforts are usually a great thing, although in situations where we are asked to break the law, that natural inclination to please others works against us.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • The Oh Series™ Everyday Ethics: I Take Care of My Friends
    #130 ID:1771

    When we use our business position to give special privileges to a family member…or when we exclude other suppliers in favor of someone we know… or when we accept a gift or money in exchange for using our influence on behalf of a specific supplier, we have stepped over a moral and a legal line in the sand.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Professionalism, Discussion Trigger, Onboarding

  • TrainingBriefs® Dealing with Angry Customers
    #131 ID:2029

    New Micro-Learning! As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs® The Angry Customer
    #132 ID:2032

    New Micro-Learning! When it comes to serving customers, you are bound experience situations in which one or more are not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing.

    eLearning - TrainingBriefs® Personal Performance Customer Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • A.C.T. with Integrity™: Real Situations for Discussion
    #133 ID:38

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding