Complete Video Library

Courage 2 Coach™

Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Effective Leadership, Professionalism

Beyond the Box - Activity Package

Beyond the Box - Activity Package

SOLLAH EXCLUSIVE!

Make a big impact in your organization in a short amount of time by using Beyond The Box: Smart Activities to Enhance Learning, a companion guide Sollah's discussion/meeting opener video collection. Whether you are looking for ways to promote your culture, trigger meaningful discussion, assess individual or team development areas, or reinforce organizational priorities and philosophies, you will find the combination of using short videos mixed with fun activities a powerful means to help achieve your goals.

Trainer Resource Leadership, Personal Performance Training Activities, Team Builder or Retention Aid, Training Ideas, Training Support

I Said Something™ Get It Right!

I Said Something™ Get It Right!

SOLLAH EXCLUSIVE!

Mistakes happen. Discussing them and correcting them is a natural next step. Getting personal and calling out someone individually in front of their peers for that mistake… ruins morale, is unfair and amounts to a lack of control.

Video Vignettes Ethics & Compliance Harassment Prevention, Abusive Conduct / Bullying, Management, Professionalism

I Said Something™ You Look… Scrumptious!

I Said Something™ You Look… Scrumptious!

SOLLAH EXCLUSIVE!

Sexual harassment can happen in many different forms. While it can be shocking to encounter and/or witness blatant sexual harassment, having an uncomfortable conversation with the perpetrator can help to redraw the lines.

Video Vignettes Ethics & Compliance Harassment Prevention, Active Bystander / Ally, Management, Professionalism, Sexual Harassment

TrainingBytes® Go Back to Where I Came From

When racism or bigotry impacts an employee, the organization must step in and take corrective action. Whether its co-workers, customers or the general public, organizations have a clear responsibility to protect their employees. Employees need to know what to do in these situations.

TrainingBytes® Diversity, Equity, Inclusion & Belonging Harassment Prevention, Diversity Dynamics, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions

Training Activities Package

Training Activities Package

SOLLAH EXCLUSIVE!

A package of over twenty activities designed to encourage longevity of skills. Use this activity bundle to support skill development and to help turn appropriate actions into habits for maximum long-term impact.

Activities Leadership, Personal Performance Training Activities, Team Builder or Retention Aid, Training Activities, Training Ideas

TrainingBytes® Telecommuting Tips & Tricks

Working from home is great on so many levels. But there are a whole new set of challenges, too. How do you keep from getting distracted when domestic duties call? How do you handle a family member who stops by unannounced in the middle of the day? How do you get anything done if you have kids around? This video provides a few quick tips for successfully navigating the pitfalls of telecommuting.

TrainingBytes® Personal Performance Personal Improvement, Communication, Interpersonal Skills

Interviewing: More Than a Gut Feeling™ (How-To Book)

World-Wide Best-Seller! Now you can take the guesswork out of hiring by relying on fair, logical ways to identify the best candidate for a job. This excellent how-to book will help you learn how to use the behavior-based approach to interviewing. By asking questions that probe for past behavior, you will be able to identify the candidate best suited for the job. You’ll also discover tips on how to save an uncomfortable interviewing situation. This How-To Book™ is 96 pages.

How-To Books Leadership, Personal Performance Effective (& Legal) Interviewing, Hiring & Recruiting, Management

Diversity 101™ Don't Know What You Got

Biases are real and we all have ‘em. Our biases describe both positive and negative mindsets towards individuals and groups. There a lot to such a little word. Bias refers to the persistent, harmful and unequal treatment of someone based solely on some characteristic they possess or group they belong to.

Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Communication, Diversity Dynamics, Inclusion / Equity / Belonging, Interpersonal Skills, Respect / Respectfulness

Diversity 101™ Seriously, At Work?

Gender and gender identity continue to present significant challenges due to strongly held traditions, beliefs and values. We need to be sure to watch out for double standards - such as, norms or “rules” applied to some groups and not to others.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Diversity 101™ An Overview

Know what a 'diversity moment' is? How about the power of inclusion in the workplace? Understand the impact of respecting others? This fun video defines key diversity, equity and inclusion terms in a way that everyone will understand.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Inclusion / Equity / Belonging, Onboarding, Respect / Respectfulness

Diversity 101™ The "PC" Police are Here

We’ve probably all heard expressions that seem harmless. But the truth is their effects can be very destructive. And when we have to let a co-worker - maybe someone we've worked with for years - know that he or she has said something that's causing a lot of friction - it can be a real challenge because it's easy to fall into sarcasm.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

The 3-OUT Approach to Workplace Safety

Being prepared begins with…accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment. This module covers the principles & techniques of the “3-OUT” model (GET OUT | LOCK OUT | TAKE OUT) and how you can be prepared for potential violence in your workplace.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Workplace Violence Prevention, Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness

You Be the Judge™ II

National Best-Seller! Managers within your organization may well understand the importance of avoiding obvious discriminatory interview questions. But what if a manager asks a discriminatory question unintentionally? The principles of legal and effective interviewing are presented in this Law & Order-style program, find out the interview no-no's, side-step the legal landmines, and conduct a fair and effective interview.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Effective (& Legal) Interviewing, Discrimination, Management

Diversity 101™ Merge Ahead

Organizational diversity includes work habits and values that are affected by time zone differences, commuting patterns, virtual teams and geographic distance. This can be a significant challenge when organizations merge, especially when they’re in different locations.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Communication, Diversity Dynamics, Interpersonal Skills, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Diversity 101™ Spreading Rumors

Spreading false information or accusations concerning employees may be a violation of organization policy. Employees that engage in this type of behavior could have a disruptive effect on relationships at work and it could be seen as contributing to possible harassment or a hostile work environment.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Professionalism, Respect / Respectfulness, Workplace Civility

Diversity 101™ That Wasn't Funny

Sometimes we may think it is okay to tell jokes about our own group or about other groups when we think no one will be offended. The problem is some jokes may cross the line between what’s okay and what may be a violation of a policy or work rule. Even if you are on a break...

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

Diversity 101™ What Did She Say?

One of the things bilingual employees often wrestle with is when is it okay to speak another language with people who share it when we’re around people who don’t. The key is to be as inclusive as possible.

Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Compliance, Diversity Dynamics, Inclusion / Equity / Belonging, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

The Sid Story™

Digitally Remastered! As a manager, are you concentrating on the negative aspects of your employees performances? After watching this video, you’ll discover that even difficult employees perform better with frequent positive feedback and occasional constructive criticism. Skeptical workers with “who cares" attitudes can be motivated!

Off-The-Shelf Video Program (ILT) Leadership Successfully Leading Others, Communication & Influencing, Motivation

TrainingBytes® Is There Anything Else You Need?

Workplace harassment is unacceptable – in any form! If you see something, you need to say something. That can take the form of being an active bystander. An active bystander is someone who not only witnesses a situation but takes steps to speak up or step in to keep a situation from escalating... or to disrupt a problematic situation.

TrainingBytes® Ethics & Compliance Harassment Prevention, Active Bystander / Ally, Compliance, Onboarding, Professionalism

Documenting Discipline (How-To Book)

Managers can protect themselves and their organization against legal action - if they get incidents properly documented. This best-selling resource provides steps to ensure solid, consistent documentation procedures throughout the entire organization. You will also learn how to correct performance problems with progressive discipline.

How-To Books Ethics & Compliance, Leadership Management, Successfully Leading Others, Problem Resolution

ATTITUDE!™ Resolving Difficult Situations in the Workplace

Powerful tools to fix everyday workplace issues! Let's be honest, nobody likes to deal with a difficult attitude... In fact, most of us would rather sit in a dentist's chair before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement

PREVAIL!® (Armed Intruder/Active Shooter Training)

As most of us are aware, violence on the job manifests itself in many forms; from emotional abuse to bullying to assault and even homicide. While the latter is the least common, it is the most devastating to employees, families, employers and their communities. PREVAIL!® is designed to help your organization better respond in violent situations involving an armed threat. This program provides employees, managers and executives with information and strategies on recognizing and responding to the dynamic challenges and issues of violent incidents within the workplace.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Armed Intruder / Active Shooter, Compliance, Emergencies & Evacuation, Workplace Safety & Awareness, Workplace Violence Prevention

ATTITUDE!™ - Resolving Difficult Situations in the Workplace (Healthcare Version)

When it comes to working with others, there are always going to be people who don't have the same way of looking at things that we do. That's reality. The question is - how do we deal with them so that we get done what we need to get done... and keep our sanity at the same time? This program helps employees and leaders use emotional intelligence skills to recognize the characteristics of difficult attitudes in today’s diverse workforce and sort out the problems when they arise.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Effective Leadership, Coaching & Mentoring, Communication, Emotional Intelligence, Management, Personal Improvement

Mentoring 201™ - The Next Steps for Success

A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

TrainingBytes® Telecommuting Tips & Tricks (Employee Interview)

There is a really great upside about working from home. But it can get crazy! You need to have a plan of action and some preparation when working remotely. This short video gives you some tips and tricks from an employee perspective. Learn how, as an employee, you can prepare and successfully (and productively) work from home.

TrainingBytes® Personal Performance Personal Improvement, Communication, Interpersonal Skills

Legal Issues for Managers (How-To Book)

Employment practices in the United States are governed by a wide variety of federal, state, and local laws. As a manager or supervisor, you must understand these laws so that you can make objective, consistent, and legal decisions. You do not have to be an expert on every aspect of every employment law, but you do have to know enough to recognize when you need to seek help from a human resources professional or legal counsel.

How-To Books Ethics & Compliance, Leadership Compliance, Effective Leadership, Management

Mentoring For Success (How-To Book)

In order for businesses to survive and remain competitive, they must respond to this changing environment. As Tom Peters observes in Thriving on Chaos, “Excellent firms don’t believe in excellence—only in constant improvement and constant change.” As part of their response to change, successful organizations seek ways to support and foster employee growth and development. Managers are developing skills to facilitate this process. They are acting as mentors to their employees. Coworkers and other employees with company experience and skills are also offering their services as mentors to less-experienced employees.

How-To Books Leadership, Personal Performance Coaching & Mentoring, Interpersonal Skills, Successfully Leading Others

Stopping Sexual Harassment Before It Starts (How-To Book)

Sexual harassment is one of the most complex workplace issues of our time. It is at once a legal issue, an emotional issue, a civil rights issue, and a very personal issue. It can be both easy to define and impossible to define. It can result from innocent actions or from criminal behavior. It can take place in a few seconds or require several years to develop. It can be a very public matter or an extremely private issue. But one thing is clear about sexual harassment. It must be taken seriously by all employers. Large and small organizations across the United States are being held accountable for incidents of sexual harassment.

How-To Books Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Harassment Prevention

M.E.E.T.: Breaking New Ground.™ Respect and Inclusion in the Workplace

Based on the best-selling M.E.E.T. on Common Ground™, this program will provide your employees with the tools they need to understand and manage their behavior as it relates to others in the workplace. This powerful program uses highly relevant and realistic video scenarios involving common situations, such as inappropriate expressions and jokes, unconscious biases and gossip.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias, Workplace Civility

TrainingBytes® Look Who Checked In...™

Patients in gender transition are dealing with emotions, questions, stares and even discrimination. The bottom line message of this short video is simple: Everyone must be treated with respect. It doesn’t matter if you are a patient, co-worker or vendor, we all deserve to be heard and treated fairly…and…sometimes we need to speak up to make that happen!

TrainingBytes® Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Active Bystander / Ally, Diversity Dynamics, Gender Identity, Respect / Respectfulness

Mentoring 101™ - The Basics

When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

TrainingBytes® Let's M.E.E.T.™ How to Respond to Unprofessional Behavior in the Workplace

New Micro-Learning! Harassment - or any other improper behavior - is not appropriate in any workplace. Teasing, hazing or other forms of joking can be pervasive and so frequent that a hostile work environment is created. Using the M.E.E.T.™ model, this short program provides the tools your team and organization can use to quickly and effectively address tough workplace harassment situations.

TrainingBytes® Ethics & Compliance Harassment Prevention, Compliance, Professionalism

L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct and Compliance

Digitally Re-Mastered in HD Format! Help managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the L.E.A.D. model your managers, directors, supervisors and team leaders will develop the skills needed to foster, influence and sustain a culture of ethics and compliance.

Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Management, Professionalism

Integrity Every Day: Real Choices. Right Decisions.

Teach your employees what it really means to consistently act with integrity—the kind of integrity that leads to organizational excellence! Designed specifically for healthcare institutions, this video-driven workshop will help create a safe environment of committed, ethical employees by giving them a common language to discuss and address today’s most challenging ethical work-related issues.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics & Integrity, Change, Compliance, Effective Leadership, Professionalism

Sexual Harassment? You Decide.™ Real Situations for Discussion

Do your employees know the difference between borderline behavior and sexual harassment? Do they know how to handle borderline situations involving themselves or their coworkers? Using this program in mandatory annual training can help to reduce your organization’s risk from sexual harassment lawsuits. It’s a powerful tool to drive discussion, build awareness and prevent incidents of sexual harassment.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Sexual Harassment, Communication, Compliance, Harassment Prevention, Interpersonal Skills, Professionalism

M.E.E.T. on Common Ground™ - Speaking Up for Respect in the Workplace

Promote personal responsibility for creating respectful work environments. This program approaches sensitive issues without shame, blame or negative stereotyping and will show your employees where respect for differences makes common sense. Put into practice, this program can help improve the communication and relationships in your workplace.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Cultural Competency & Sensitivity, Harassment Prevention, Inclusion / Equity / Belonging, Effective Leadership, Onboarding, Professionalism, Respect / Respectfulness, Workplace Civility

Unconscious Bias Is...™

Because much of our learning takes place at an unconscious level, we are not aware of the fact that it exists, hence the term “unconscious” bias. By being self-aware and willing to engage with others when bias is unintentionally implied or expressed we can better resolve problems and promote more effective working relationships.

Discussion Generators Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging

Everybody Does It

Unauthorized use of intellectual property; copying work-related software for home use.

Video Vignettes Ethics & Compliance Ethics & Integrity, Communication, Compliance, Interpersonal Skills, Effective Leadership, Professionalism

Be S.A.F.E. (Not Sorry)™: Preventing Violence in the Workplace

Promote a safe work environment and prevent workplace violence. This course demonstrates practical—and even necessary—tools to help keep your company safe in today’s hectic and pressure-filled world. It illustrates situations that may pose very real threats to coworkers and to your organization.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Workplace Violence Prevention, Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Effective Leadership, Professionalism, Workplace Safety & Awareness

Generations: M.E.E.T. for Respect in the Workplace™ (For Employees)

With workers from multiple (up to 5) generations now active in the workforce, the potential for misunderstanding, frustration and conflict puts increasing pressure on productivity. To turn that challenge into a competitive advantage, this program applies the M.E.E.T. approach to the complexities of effectively working in and managing a multi-age workforce.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Interpersonal Skills, Management, Micro-Inequities/Micro-Aggressions, Onboarding, Professionalism, Unconscious / Hidden Bias

PREVAIL!® for Middle Schools / High Schools

PREVAIL!® for Middle Schools / High Schools

An armed intruder situation is something few of us have prepared for. And it’s that lack of preparation that raises anxiety… and fear. Where does fear come from? It’s having a problem… without a solution. This program is intended to give you a solution. Based on real life situations, this program is dedicated to helping you save lives… and prevail!

Off-The-Shelf Video Program (ILT) Leadership, Workplace Safety Armed Intruder / Active Shooter, Workplace Safety & Awareness

Johnny the Bagger® A True Story of Customer Service™

Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization. Use Johnny the Bagger to empower and excite all employees about bringing their best service to the front-line of business.

Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Interpersonal Skills, Motivation

How Do You Measure Success? (from Mentoring 201™)

So, you’ve had a lot of conversation with your mentee. You’ve listened. You’ve heard their goals. You’ve shared your feedback. But how successful has it all been? This video provides some other questions that can help to uncover the true underlying value of what you’ve achieved together.

Video Summary Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Identifying Career Paths (from Mentoring 201™)

Another key part of your conversation with your mentee involves diving more deeply into their future career paths. By this time, you’ve already looked at the big picture of where your mentee would like to be in the years ahead. Now it’s time to come up with some options for them to consider as they take their next steps ahead.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Planning for a Successful Discussion (from Mentoring 201™)

Just like any important conversation you’re planning, you need to do your prep work. Think about your mentee and his or her strengths and weaknesses. That will help you ask the right questions to guide the conversation in the way that’s right for your mentee. In fact, it’s a good idea to prepare these questions in advance.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Seek Transformation - A Quick Conversation

Seek Transformation - A Quick Conversation

For weeks after birth, a caterpillar eats continuously; growing nearly 100 times its initial size before it spins itself into a chrysalis. Within the chrysalis, the caterpillar’s robust body completely breaks down into a DNA soup, where it takes several more weeks to reform into a beautiful, adult butterfly. Like the foraging caterpillar, a team spends time nourishing their group culture in order to prosper. However, in order to evolve even further, there comes a time when even the strongest teams need to break down and transform their fundamental team roles, structure, processes, goals, and vision in order to grow.

Activities Leadership, Personal Performance Teamwork, Change, Collaboration, Discussion Trigger

Setting Short-Term & Long-Term Goals (from Mentoring 201™)

A key part of the conversation you’ll have with your mentee over time is about their short and long-term goals. As part of this, it’s important to ask your mentee to discuss their strengths and weaknesses - both interpersonal and job-related skills.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Establishing Development Needs (from Mentoring 201™)

Up until now, you’ve covered overall goals and career path options with your mentee. How did they get there? That’s where an important topic for discussion comes into play … namely, development options. These are the strategies and tactics that your mentee can draw upon to help them grow and develop so that they can make their goals a reality.

Video Vignettes Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

Are You Going to Get That? (from No Problem!)

Are You Going to Get That? (from No Problem!)

Being interrupted by a ringing phone when you're dealing with a face-to-face customer can be a real challenge. It's like you're being pulled in two different directions at the same time. So, what do you do? Well, in most cases, the best approach is to focus on making sure the customer you're dealing with face-to-face takes priority. To do that, ask the customer for permission to put the caller on hold and wait for their response. Then, ask the caller to hold. And finally, thank the customer for waiting and finish up.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

Let Me Make Myself Perfectly Clear! (from No Problem!)

Let Me Make Myself Perfectly Clear! (from No Problem!)

Like it or not, you're going to deal with angry customers from time to time. And no matter how much they might test your patience, it's really important to keep a mindset that there’s “no problem” to big that can’t be solved. First, start by just letting the customer vent and acknowledge their emotions. Let them know you're listening by restating or agreeing with something they've said. If necessary, gently confront the angry customer to help gain control of the situation. And then, when you feel it's appropriate, begin to move the customer toward a solution.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

Program Introduction (from Mentoring 201™)

A mentor is one of any organization’s greatest resources. They fulfill that crucial role of helping newer associates & team members learn about their new role – and their new organization. But this vital mentor-mentee relationship goes well beyond the initial first few days on the new job. In fact, it’s a relationship that can last throughout the respective careers of both participants.

Video Introduction Leadership, Personal Performance Coaching & Mentoring, Change, Collaboration, Interpersonal Skills, Effective Leadership, Professionalism

This Needs to Go Out Today! (from No Problem!)

This Needs to Go Out Today! (from No Problem!)

It can be easy to forget that our internal customers are just as important as our external customers. Sometimes, we tend to take the people we work with for granted. But that's no excuse for not caring; or drawing other employees into the situation. Instead, you should focus on fixing the problem. Look for alternative solutions. And be sure to follow up to make sure things are taken care of.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

Another Look: Defining Respect in Healthcare™

Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Professionalism, Respect / Respectfulness

We Need to M.E.E.T.™: Managing for Respect in the Workplace

Creating and maintaining a respectful work environment begins with managers. Success depends on their ability to recognize, respond to and resolve issues between employees. The focus is on the legal and organizational responsibilities managers have in establishing a respectful and inclusive working environment.

Off-The-Shelf Video Program (ILT) Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Compliance, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

It's Just an Expression

This video vignette clearly demonstrates the impact of offensive figures of speech on workplace relationships.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Harassment Prevention, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness

You’re The Third Person I’ve Talked To! (from No Problem!)

You’re The Third Person I’ve Talked To! (from No Problem!)

Being on the receiving end of a caller that has been transferred a lot of times - especially when the people they've talked to before haven't been very helpful - can really test your customer service skills. There are a couple of things you can do. Be sure to empathize with the caller. Assure the customer that you can help. And, finally, if it's absolutely necessary to send the call to a manager, ask the customer for enough information to make sure that you can direct the call to the right place. And then explain what actions you're going to take to fix the problem.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

Five Completely Sane People

It's sometimes tough bringing a group of diverse and free-thinking individuals together on a team - and expect them to immediately gel. This video demonstrates the work needed to get the best from a multi-generational team. Includes varying views of appropriate business etiquette.

Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness, Teamwork

You Promised It Would Be Here Today! (from No Problem!)

You Promised It Would Be Here Today! (from No Problem!)

There's going to be times when you (or someone in your organization) will have to deal with a customer whose expectations aren't being met - for whatever reason. Stay away from making excuses, grilling the customer, or questioning what a co-worker has promised. Instead, stay positive and keep your focus on what you can do to solve the customer's problem. To do that, thank the customer for calling. Do everything in your power to fix the problem. Offer the customer something extra. And be sure to leave things on a positive note by renewing the relationship.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

It’s A Policy Thing (from No Problem!)

It’s A Policy Thing (from No Problem!)

Policies and procedures are good and necessary parts of doing business. But they can easily become an excuse for just telling the customer what you can't do... rather than letting them know what you can do. Obviously, every situation is different. But working to find a real win-win solution - even if that means getting approval to make an exception to a policy - is one of the best ways to ensure long-term customer loyalty. To do that, always be sure to empathize with your customer. Reassure the customer that you will do everything that you can to help. Then use your best judgment to make it right.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

The Positive Response (from Maximized Leadership™ The Power Of Positivity)

The Positive Response (from Maximized Leadership™ The Power Of Positivity)

A positive response is a way to let an employee or team member know that not only are they doing a good job; but that you care about them as a person and appreciate their contribution. We've all gotten the little pats on the back before; the "nice goings" and the "good jobs." And there's nothing wrong with those. But a positive response is more than that.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Conflict 101™

Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

PREVAIL!® for Elementary Schools

PREVAIL!® for Elementary Schools

As an administrator, teacher or staff member… others look to you for help… especially in times of need. One of the times you may be asked to lead is when the unthinkable happens. It may help you to think of preparing for an armed intruder event in the same way that you prepare your staff or students for a fire, an earthquake or tornado. By taking a few minutes to train for one of these events, you know what to do in the very unlikely event that it actually happens. The exact same thing holds true when preparing for an armed intruder event.

Off-The-Shelf Video Program (ILT) Leadership, Workplace Safety Armed Intruder / Active Shooter, Workplace Safety & Awareness

PREVAIL!® The 3-OUT Approach for Schools

PREVAIL!® The 3-OUT Approach for Schools

Being prepared for an armed or violent intruder in your school begins with… accepting the reality that today’s world demands us to be ready for the unexpected. AND… changing the way YOU see your environment. This awareness will allow you to “what if” think and this provides mental preparation and planning to an event that has not happened. We say “the body can’t go where the brain has never been.” This program is intended to help save lives.

Off-The-Shelf Video Program (ILT) Leadership, Workplace Safety Armed Intruder / Active Shooter, Workplace Safety & Awareness

Preventing Retaliation in the Workplace: Recognize. Respond. Resolve.™

Unlawful retaliation can lead to time-consuming litigation and costly judgments. The courts continue to make it easier for employees to prevail in retaliation claims, and that means the risks—and your managers' responsibilities—will continue to grow. Reduce the risk of costly claims by preventing workplace retaliation.

Off-The-Shelf Video Program (ILT) Ethics & Compliance Retaliation / Reprisal, Abusive Conduct / Bullying, Communication, Compliance, Harassment Prevention, Management

The First 30 Seconds: The Safe Use of Fire Extinguishers

The first thirty seconds after discovering a fire is critical. Within those few moments a decision to fight a fire must be made and knowing when to fight and when to flee can mean the difference between life and death. The program describes how to best use an extinguisher and when not to use it.

Off-The-Shelf Safety Video Program (ILT) Workplace Safety Fire Safety, Workplace Safety & Awareness

Being Cooperative and Respectful

How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

Video Vignettes Personal Performance Professionalism, Collaboration, Communication, Interpersonal Skills, Effective Leadership

How to Better Understand Generation Y!

This short animated video is a fun way to understand the newest generation in the workplace - Generation Y (also known as the Millennials).

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Generational Challenges, Interpersonal Skills, Management, Onboarding, Professionalism, Respect / Respectfulness

I'll Let That Slide

I'll Let That Slide

In the workplace, we need to be sensitive to how stereotypes can creep into our conversations and influence our actions. We also have a responsibility to speak up when we observe the kinds of statements in this scenario because, while often unintentional, they can easily lead to misunderstandings and reinforced stereotypes. Helping one another is an important part of creating and maintaining a respectful work environment.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Coaching & Mentoring, Inclusion / Equity / Belonging, Effective Leadership, Racial Equity, Respect / Respectfulness

Me Jing Or Ma Jong? Avoiding Stereotypes

A focus on the concept of assistance within a diversity context and the importance of avoiding stereotypes (and bias - conscious or unconscious) in the workplace.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness, Unconscious / Hidden Bias

My Grandpa's Name Is Charlie

Generational preferences regarding communication and management; the communication gap between a young manager and an older subordinate.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Out With the Old, In With the New!

This is a terrific and poignant scenario showing the technology gap between generations.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Management, Professionalism, Respect / Respectfulness

Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with a Co-Worker (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a co-worker.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Positive Redirection with a Team Member (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with a Team Member (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gottcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with a team member.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)

Positive Redirection with an Employee (from Maximized Leadership™ The Power Of Positivity)

A positive redirection response will work in 99% of the cases where you might be tempted to use a negative "gotcha" response on someone. And giving someone a redirection response can be done very quickly - often times in a minute or less. Here's an example of positive redirection with an employee.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)

Responding to Mistakes (from Maximized Leadership™ The Power Of Positivity)

There's always a better way to deal with the inevitable mistakes that happen in the workplace. And that's where positive redirection comes in. The purpose of redirection is to refocus energy and attention either back to what someone is supposed to do; or, if necessary, on to something else.

Video Vignettes Leadership Effective Leadership, Communication, Interpersonal Skills, Professionalism, Sales & Service

Saturday's Just Another Day

When personal goals negatively impact team members; how generational differences impact views of work/life balance.

Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Compliance, Inclusion / Equity / Belonging, Interpersonal Skills, Effective Leadership, Management, Professionalism, Respect / Respectfulness

Why Did I Push All Those Buttons? (from No Problem!)

Why Did I Push All Those Buttons? (from No Problem!)

We all know that customers can get frustrated when dealing with automated phone systems, right? So, when you run into that kind of a situation, avoid making excuses or saying things like - "I know - I hate pushing all those buttons, too." Instead, thank the customer for waiting. Empathize with how frustrating it can be. Reassure the customer that you're willing to help. And be sure to keep your tone of voice and choice of words positive.

Video Vignettes Leadership, Personal Performance Customer Service, Sales & Service

TrainingBytes® Understanding Suicide

TrainingBytes® Understanding Suicide

There were over 48,000 suicides in the United States - equal to about 132 suicides each day. Suicide is most often preventable. Most victims do not want to die. They have run out of options, see no way out or can see no end to the pain. Raise awareness and understanding about suicide.

TrainingBytes® Personal Performance Mental Wellness & Health, Employee Wellness, Reducing Stress (Work & Life)

TrainingBytes® Understanding Trauma Recovery

TrainingBytes® Understanding Trauma Recovery

Trauma is a response to a terrible or negative event. It occurs when you feel emotionally or mentally hurt by something that has happened. Some examples of traumatic events can include the death of a family member or friend, major physical challenges, experiencing verbal or physical abuse, financial ruin, a plane or automobile crash, an extremely difficult relationship or breakup, or a natural disaster like a flood, tornado or hurricane. Most people will experience some form of trauma in their lives. We need to realize that there is always hope for recovery.

TrainingBytes® Personal Performance Mental Wellness & Health, Reducing Stress (Work & Life)

TrainingBytes® Understanding Work-Life Balance

TrainingBytes® Understanding Work-Life Balance

Work-life balance is adjusting your day-to-day activities to achieve a sense of balance between work life and personal life. In many careers, it’s challenging to achieve that balance. The consequences of a poor work-life balance can be a real strain on your personal relationships and even reduce productivity at work. But, one of the most harmful consequences of that imbalance is a decline in your health. Too many work demands on your time may increase your stress levels.

TrainingBytes® Personal Performance Mental Wellness & Health, Reducing Stress (Work & Life)

Global Diversity: Experience an Open World

International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

Discussion Generators Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism

Integrity Is...™

Simply put, integrity is doing the right thing, for the right reasons, in the right way. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about business ethics within your organization.

Discussion Generators Ethics & Compliance Ethics & Integrity, Compliance, Discussion Trigger, Interpersonal Skills, Effective Leadership, Learning Reinforcement, Professionalism

Office Politics Is...™

Have you ever been blind-sided… ambushed… or side-swiped by somebody at work? Being the target of office politics is never fun. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion the on the ups and downs of office politics within an organization.

Discussion Generators Personal Performance Professionalism, Discussion Trigger, Learning Reinforcement, Team Builder or Retention Aid

Respect Is...™

Being respectful towards others is something we all need...and deserve. This thought-provoking, powerful short video uses impactful imagery, video and music to encourage discussion on the importance of a respectful workplace.

Discussion Generators Diversity, Equity, Inclusion & Belonging Respect / Respectfulness, Diversity Dynamics, Inclusion / Equity / Belonging, Learning Reinforcement, Workplace Civility

Sexual Harassment Is...™

Sexual harassment is... illegal, costly, debilitating, wrong! This thought-provoking, short video uses impactful imagery, video and music to inspire and stimulate discussion about protecting your employees and organization from sexual harassment.

Discussion Generators Ethics & Compliance Sexual Harassment, Abusive Conduct / Bullying, Discussion Trigger, Learning Reinforcement

Taking Care of Your Future Is...™

Stimulate discussion about what it really takes to succeed in a career. This thought-provoking, powerful short video uses impactful imagery, video and music to stimulate a discussion about what it takes to get your career on track and rolling. A common sense approach to understanding the important things to remember in the workplace.

Discussion Generators Personal Performance Professionalism, Communication, Discussion Trigger, Energizer or Team Builder, Interpersonal Skills, Learning Reinforcement, Motivation, Onboarding, Personal Improvement

Transgender Transition Is...™

Team members, employees and managers within your organization may have questions about another employee in transition. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on transgender transition.

Discussion Generators Diversity, Equity, Inclusion & Belonging Gender Identity, Gender Identity, Harassment Prevention, Inclusion / Equity / Belonging, Interpersonal Skills, Professionalism, Respect / Respectfulness, Sexual Harassment

Transition to Boss Is...™

Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

Discussion Generators Leadership, Personal Performance Effective Leadership, Interpersonal Skills, Learning Reinforcement, Management, Professionalism

Unconscious Bias Is...™ (Manager Version)

Much of our learning takes place at an unconscious level - hence the term “unconscious” or "hidden" bias. Managing others to be self-aware and willing to engage fellow employees, customers and vendors when bias is unintentionally implied or expressed is key to better resolving problems and promoting more effective working relationships.

Discussion Generators Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Diversity Dynamics, Inclusion / Equity / Belonging, Effective Leadership, Learning Reinforcement, Management

Workplace Violence Is...™

Violence affects ALL of us. We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.

Discussion Generators Ethics & Compliance Workplace Violence Prevention, Abusive Conduct / Bullying, Compliance, Learning Reinforcement, Management, Workplace Safety & Awareness

Workplace Violence Is...™ (Healthcare Version)

Healthcare workers have a 20% overall higher rate of workplace violence than all other workers (Source: NCVS). We must recognize the warning signs and then speak up. Most violence is less obvious than someone walking in with a gun. A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about workplace violence and all its forms.

Discussion Generators Ethics & Compliance Workplace Violence Prevention, Abusive Conduct / Bullying, Compliance, Learning Reinforcement, Management, Workplace Safety & Awareness

Accurate Communication - A Quick Conversation

Accurate Communication - A Quick Conversation

In New York, taxi means a “black and yellow,” in India a “rickshaw,” in Thailand a “tuk tuk,” and in Haiti a “tap tap.” Travelers in foreign countries can be very surprised by another culture’s definition of taxi. Therefore, even with the most common of words, understanding the context in which that word is used is critical to understanding the significance behind what is being said, whether communicating across the world or across the hall.

Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork

Acknowledge Vulnerabilities - A Quick Conversation

Acknowledge Vulnerabilities - A Quick Conversation

Hermit Crabs live in empty seashells. As they grow they have to find larger shells to move into. In the search for a new shell, the crab is particularly vulnerable to predators. When organizations undergo growth and change, such as becoming more diverse, it often challenges employees to grow in new ways. Just as the crab feels vulnerable when it changes shells, employees in this time of transition may feel particularly susceptible.

Activities Leadership, Personal Performance Collaboration, Communication, Discussion Trigger, Reducing Stress (Work & Life), Teamwork

Adapt to Encourage Growth - A Quick Conversation

Adapt to Encourage Growth - A Quick Conversation

Whales possess the ability to adapt what they hear and then make it their own. Adaptive communication is a skill that is also critical to organizational growth. Keeping something the same just “because this is the way we have always done it” hinders an organization from innovating and progressing.

Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork

Adversity Creates Inspiration - A Quick Conversation

Adversity Creates Inspiration - A Quick Conversation

When diverse teams come together, there can be conflict if there is a lack of understanding and trust among team members. When there is a lack of trust, the team is fighting its differences instead of embracing them. When teams embrace the challenges that come with differences, the differences can be leveraged for inspiration and growth.

Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork

Build a Foundation for Growth - A Quick Conversation

Build a Foundation for Growth - A Quick Conversation

Navel oranges are neither native to Florida nor a natural tree. Navels are a graft of two citrus trees, the root stock and the bud wood. Both these parts contribute different, but essential resources that are necessary in order to produce sweet oranges. Oftentimes, behind the scenes tasks are overlooked as being nonessential; however, they are a vital component to the health and productivity of the team.

Activities Leadership, Personal Performance Diversity Dynamics, Collaboration, Discussion Trigger, Teamwork

Build an Army of Many - A Quick Conversation

Build an Army of Many - A Quick Conversation

When teams are working together, there are many roles that are vital to the success of the team, and yet, they are not visible to most people. When building effective, inclusive teams, create the opportunities to utilize the contributions of all team members in accomplishing team goals. Take time to stop and acknowledge the work done behind the scenes to accomplish team goals.

Activities Leadership Teamwork, Communication

Build On The Collective Effort - A Quick Conversation

Build On The Collective Effort - A Quick Conversation

The survival of a hive of honeybees is dependent upon the collaborative and collective efforts of every bee. The work of the hive is divided into specific tasks, each with designated worker bees. Only when every bee is doing its work can the hive stockpile the honey needed to survive the cold winter. A company is like a beehive that depends upon the collective effort of all of its employees. It is critical that each employee understands their role and how it contributes to the success and of the company.

Activities Leadership, Personal Performance Collaboration, Communication, Discussion Trigger, Teamwork

Challenge What Needs To Be Changed - A Quick Conversation

Challenge What Needs To Be Changed - A Quick Conversation

There are times when faced with the choice of following the rules or fighting for a principal such as equality, that a fight against the rules is the right action to take. When working in a diverse environment, pay attention for opportunities to fight for the principal of inclusion instead of following the unspoken rule of “that is the way it has always been done.”

Activities Leadership, Personal Performance Communication, Collaboration, Discussion Trigger, Teamwork