Search TAG® Library (145 Assets Found)

Results for Keywords: sales Topic: Sales

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #61 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • All for One and One for All
    #62 ID:76

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

  • Ask Fact and Feeling Questions
    #63 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Evaluate Options and Select a Workable Solution
    #64 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #65 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Programs Leadership Leadership, Change, Communication, Sales & Service, Professionalism

  • A.C.E. It!™: How to Solve Tough Workplace Problems
    #66 ID:707

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service Foundational 30 - 45 minutes

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #67 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #68 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Diffusing Customer Emotions
    #69 ID:2033

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Communication, Sales & Service, Professionalism Foundational 5 Minutes

  • TrainingBriefs™ Ethical Dilemma - Insider Information
    #70 ID:2008

    New Micro-Learning! In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid. As you complete this course, ask yourself “would I know what to do in this situation?”

    eLearning - TrainingBriefs™ Ethics & Compliance Ethics, Compliance, Sales, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Ethical Dilemma - Spreading Rumors
    #71 ID:2015

    New Micro-Learning! You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do in this situation?

    eLearning - TrainingBriefs™ Ethics & Compliance Ethics, Compliance, Sales, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • Got Leadership?™ Ethical Selling
    #72 ID:1576

    Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    eLearning - LearningBytes® Ethics & Compliance Ethics, Leadership, Sales & Service, Professionalism, Selling Intermediate 10 Minutes

  • Got Performance?™ Diffusing Customer Emotions
    #73 ID:1500

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes

  • Got Performance?™ When Policies and Service Collide
    #74 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

  • I Can A.C.E. That Problem
    #75 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Business Trip
    #76 ID:654

    Ethical use of an expense account

    Case Studies Ethics & Compliance Ethics, Compliance, Sales & Service, Professionalism

  • SMART-START™ Government Pride: Serving in the Public Sector
    #77 ID:575

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

  • Make Your P.O.I.N.T. - Step-By-Step Demo
    #78 ID:225

    A specific example of how to best use the P.O.I.N.T. model to effectively inform,inspire and influence others

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Is This Any Way to Run a Hospital?
    #79 ID:419

    Dealing with culturally-insensitive remarks

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Accentuate the Positive
    #80 ID:382

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism