Search TAG® Library (145 Assets Found)

Results for Keywords: sales Topic: Sales

  • Discussion Card: Multicultural Sales
    #1 ID:2111

    Are you spending the time it takes to really understand what your customer wants/needs? These easy-to-use cards provide a simple model (S.E.L.L.I.N.G.) along with thought-provoking questions on better understanding multicultural sales opportunities. These cards are great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Diversity, Inclusion & Respect Sales & Service, Diversity, Inclusion, Respect

    New Asset

  • Sales Series: Win the S.A.L.E.™ - Coaching for Sales Success
    #2 ID:780

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism, Coaching & Mentoring Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ - Supporting the Sale
    #3 ID:781

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Communication, Professionalism Intermediate 25 minutes

  • Sales Series: Win the S.A.L.E.™ for Sales Professionals
    #4 ID:593

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    Off-The-Shelf Video Programs Personal Performance Sales & Service, Communication, Professionalism

  • Coaching Moment 1 (Sales Coaching)
    #5 ID:602

    Coaching to keep a strength from becoming a liability. This video specifically covers recognizing buying signals and building trust without losing credibility.

    Video Vignettes Leadership Sales & Service, Communication, Sales, Leadership

  • Coaching Moment 2 (Sales Coaching)
    #6 ID:603

    Helping a sales rep deal with objections to close the sale. Pricing objections, price justifications and connecting customers needs to your solutions are all covered in this realistic scenario.

    Video Vignettes Leadership Sales & Service, Communication, Sales

  • Sales Made Simple™ - Advanced Level Sales
    #7 ID:1686

    Even your best sales people need some help every once in a while. The Sales Made Simple™ (Advanced Level Sales) package provides six common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Complete Series
    #8 ID:1664

    Let's face it, tons of sales training rarely hits real life scenarios that your sales people typically face. Sales Made Simple™ is different! This new video-based package provides twenty commonly asked sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Entry Level Sales
    #9 ID:1684

    Looking for a great way to provide sales coaching and training to your entry level sales team (and individuals). The Sales Made Simple™ (Entry Level Sales) package provides seven common sales questions designed to help empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Made Simple™ - Intermediate Level Sales
    #10 ID:1685

    As your sales representatives gain confidence and grow, there are various obstacles that might need to be addressed - or more intermediate level questions to answer. The Sales Made Simple™ (Intermediate Level Sales) package provides seven common sales questions designed to help further empower your sales team. Each question is answered by our sales expert in easy-to-implement coaching bites.

    Video Vignettes Personal Performance Sales & Service, Sales, Selling

  • Sales Series: Coach the S.A.L.E.™ for Sales Managers
    #11 ID:591

    This program is designed to help sales managers recognize and respond to common challenges by providing a four-step process (S.A.L.E.) which can be used to motivate and coach sales staff.

    Off-The-Shelf Video Programs Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Sales Series: Support the S.A.L.E.™ for Service and Support Professionals
    #12 ID:592

    Designed for service and support professionals! This program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    Off-The-Shelf Video Programs Leadership Sales & Service, Communication, Professionalism

  • Sales Series: Win the S.A.L.E.™: One Step at a Time
    #13 ID:775

    Designed for sales professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience - enabling them to strengthen your organization's sales performance - top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Sales & Service, Professionalism, Selling Foundational 35 Minutes

  • Got Compliance?™ Unintended Ethical Dilemmas (Sales Situations)
    #14 ID:1324

    In this eLearning module, we’ll discuss different reactions to ethical dilemmas at work. We’ll try to understand why we may chose to respond one way versus another and focus on the implications of those choices. By increasing your awareness of these issues, you will be more prepared to handle ethical dilemmas when they happen.

    eLearning - LearningBytes® Ethics & Compliance Ethics, Compliance, Leadership, Sales & Service, Professionalism Intermediate 20 Minutes

  • Got Sales?™ Account Development
    #15 ID:1969

    Account development is the process of creating and executing a plan to improve your organization’s market share from the customer. When appropriate, this plan may include team selling. By the end of this lesson, you will be able to identify the importance of account development and the techniques for account development.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 22 Minutes

  • Got Sales?™ Closing
    #16 ID:1658

    After you’ve proposed a solution, answered any customer objections, and tied up any loose details, it’s time to ask for the order to close the sale. By the end of this course, you will be able to identify the importance of closing and the techniques to apply when closing a sale to make closing simple and non-confrontational.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Communication
    #17 ID:1689

    Communication is the core one-on-one verbal and written skill a sales person must have to successfully complete customer interactions. This includes telephone, face-to-face conversation skills, and simple writing tasks such as composing an email. Listening skills are also a part of communication. By the end of this course, you will be able to identify the importance of communication, and the techniques for effective communication.

    eLearning - LearningBytes® Personal Performance Communication & Influencing, Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Consultative Selling
    #18 ID:1654

    In consultative selling, customer needs are the basis of the sales conversation. The salesperson doesn’t present product or service solutions without first making sure they address a customer need. By the end of this course, you will be able to identify the reasons you should sell consultatively and the techniques for doing so.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 20 Minutes

  • Got Sales?™ Continuous Learning
    #19 ID:1734

    Continuous learning is the motivation and ability to take responsibility for ongoing learning and personal development in job-related knowledge and skills. By the end of this course, you will be able to identify the importance of continuous learning and the techniques that will enable you to continually learn on the job.

    eLearning - LearningBytes® Personal Performance Personal Improvement, Sales, Sales & Service, Professionalism, Selling Foundational 25 Minutes

  • Got Sales?™ Cross-Selling and Up-Selling
    #20 ID:1663

    Cross- and up-selling offers customers additional value by exposing them to solutions they might never have considered. They are both key to the selling process. By the end of this module, you will be able to identify the difference between cross-selling and up-selling, their importance and their techniques.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 25 Minutes

  • Got Sales?™ Customer Business Understanding
    #21 ID:1644

    Customer business understanding is the preparation, study, and questioning required to determine and document the unique business issues for a specific customer. This includes developing solutions tailored to the customer’s individual business requirements. understanding the nuances of the customers you serve can be challenging. The techniques in this course are designed to help you with this task.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ Customer Care
    #22 ID:1705

    Customers are the lifeblood of the business; customers are the reason the business exists; and customers provide the revenue that pays the salaries of the people who work within your organization. Caring for customers should then seem natural, but distractions, the demands of the job, and the pressures of the day often detract from the high level of service customers have come to know and expect.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service, Selling Foundational 25 Minutes

  • Got Sales?™ Handling Objections
    #23 ID:1697

    Handling objections is the process of dealing with concerns the customer articulates. By the end of this lesson, you will be able to identify why handling objections is important, the three common types of objections, and the three-step model for overcoming them.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Interpersonal Skills, Selling Foundational 25 Minutes

  • Got Sales?™ Opportunity Generation
    #24 ID:1968

    Opportunity generation is the act of creating sales opportunities for the organization’s products and services and involves identifying both the active and latent needs of the customer. Users will learn four techniques to help them with opportunity generation.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 18 Minutes

  • Got Sales?™ Outbound Telephone Selling Techniques
    #25 ID:1972

    Outbound telephone selling is the process of using the telephone to proactively contact customers and engage in open-dialogue (non-scripted) sales conversations. By the end of this course, you will be able to identify the importance of outbound telephone selling Techniques and the techniques for outbound telephone selling.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ Product and Solution Understanding
    #26 ID:1971

    Product and solution understanding is the broad and deep knowledge of common product or service problems and their associated solutions, including competitive alternatives. It also includes understanding how customers use your solutions within a variety of applications.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Customer Service Foundational 20 Minutes

  • Got Sales?™ Qualifying
    #27 ID:1643

    Qualifying is the disciplined questioning and analysis required to accurately assess the needs and interest of customers. It's not a one-time event, but performed throughout each sales interaction to ensure customer satisfaction. By the end of this course, you will be able to identify the importance of qualifying and the techniques to successfully qualify an opportunity.

    eLearning - LearningBytes® Personal Performance Selling, Sales, Sales & Service Foundational 25 Minutes

  • Got Sales?™ Relationship Development
    #28 ID:1647

    Good relationships allow your organization to build customer loyalty. Studies show that whenever possible, over 50% of customers avoid vendors with whom they have no relationship. Good relationships encourage customers to remain loyal and continue purchasing from you. By the end of this module, you will be able to identify the categories of customer relationships, their importance and the techniques for building them.

    eLearning - LearningBytes® Personal Performance Customer Service, Sales, Sales & Service Foundational 20 Minutes25

  • Got Sales?™ Sales Opportunity Management
    #29 ID:1974

    Sales opportunity management is the process of following up and managing the necessary activities to convert leads into closed deals. Typically, the more expensive the product, the more steps you can expect in the sales cycle. By the end of this course, you will be able to identify the importance and techniques for sales opportunity management.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 22 Minutes

  • Got Sales?™ System Proficiency
    #30 ID:1970

    Systems proficiency is the ability to acquire data about your organization and your competitor’s products and services, document information about your customer, and enter orders. By the end of this lesson, learners will be able to identify the importance of System Proficiency and the different types of organizational systems.

    eLearning - LearningBytes® Personal Performance Sales, Sales & Service, Selling, Customer Service Foundational 18 Minutes

  • Got Sales?™ Territory Planning
    #31 ID:1973

    Territory planning is the process of creating the strategy and tactics necessary to deliver the required revenue and market share from a customer base. A territory may be geographic or it may consist of assigned accounts. By the end of this course, you will be able to identify the importance of territory planning and the techniques for territory planning.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Customer Service Foundational 25 Minutes

  • Got Sales?™ Time Management
    #32 ID:1731

    Time management is the act of exercising control over the amount of time invested in various activities. To effectively manage time, an individual must be conscious of the choices made throughout the course of a day. Ask anyone how he or she is doing and “I’m really busy” is a likely response. Busy, however, doesn’t equate to being effective or productive.

    eLearning - LearningBytes® Personal Performance Time Management, Sales, Sales & Service, Customer Service Foundational 25 Minutes

  • Got Sales?™ Value Proposition
    #33 ID:1718

    A value proposition is the evidence a salesperson presents that demonstrates what the customer will receive exceeds the cost of the solution. Think of the value proposition as an old-fashioned scale; the benefits of the solution must outweigh the costs.

    eLearning - LearningBytes® Personal Performance Sales & Service, Sales, Selling, Communication & Influencing, Customer Service Foundational 25 Minutes

  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion
    #34 ID:595

    Summary of the Supporting the Sale program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • S.A.L.E.™: Supporting the Sales Process - Program Introduction
    #35 ID:594

    Opening montage/introduction of Supporting the Sale program.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • SMART-START™ Sales Truths
    #36 ID:499

    A clear-cut video that uses music,text and graphics to energize a group and share the fundamental truths of successful selling.

    Meeting Openers Personal Performance Sales & Service, Communication, Professionalism

  • Winning the S.A.L.E.™ - An Example
    #37 ID:613

    A practical example of the steps involved in the S.A.L.E. process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Establish Commitment
    #38 ID:612

    Discusses how to gain commitment from a client during a sales interaction.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Link to Solutions
    #39 ID:611

    Reviews how to best link a client's needs with solutions.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems
    #40 ID:604

    Helping a sales team member resolve an issue.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Analyze Needs
    #41 ID:610

    Reviews how to best analyze the needs of a client during the sales process.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Are You Going to Get That?
    #42 ID:110

    How to best handle phone calls while also helping another customer in person.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Let Me Make Myself Perfectly Clear
    #43 ID:116

    Meeting a customer's needs without going against company policy.

    Video Vignettes Personal Performance Sales & Service, Communication, Interpersonal Skills, Professionalism

  • Recognize Opportunities
    #44 ID:606

    Helping a sales staff member recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities Example 1
    #45 ID:607

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Recognize Opportunities Example 2
    #46 ID:608

    An example of how sales team members can practice skills to recognize sales opportunities.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Resolving Problems Example 1
    #47 ID:605

    A demonstration of how to use problem-solving skills to help resolve an issue with a sales team member.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales, Problem Resolution

  • Set the Stage
    #48 ID:609

    Discusses how to successfully prepare for a sales call.

    Video Vignettes Personal Performance Sales & Service, Communication, Sales

  • Win the S.A.L.E.™: Putting it All Together
    #49 ID:778

    Designed for service and support professionals, this program contains powerful, comprehensive training that educates and inspires employees with limited sales experience, enabling them to strengthen your organization's sales performance, top-to-bottom.

    eLearning - Classic Personal Performance Sales & Service, Communication, Sales & Service, Professionalism, Coaching & Mentoring, Selling, Communication & Influencing Foundational 25 minutes

  • Got Performance?™ Think Like a Customer
    #50 ID:1466

    Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring plain and simple. The only thing that counts is what the customer thinks. After completing this course, you will be able to identify the importance of customer service and choose behaviors to improve customer service

    eLearning - LearningBytes® Leadership, Personal Performance Sales & Service, Communication, Interpersonal Skills, Customer Service Foundational 10 Minutes

  • Coaching for S.A.L.E.™ Success: Program Conclusion
    #51 ID:597

    Program summary for Coaching for S.A.L.E. Success.

    Video Summary Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion
    #52 ID:601

    Conclusion for the One Step at a Time program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion
    #53 ID:599

    Summary/closing for the Putting It All Together program.

    Video Summary Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Coaching for S.A.L.E.™ Success: Program Introduction
    #54 ID:596

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    Video Introduction Leadership Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: One Step at a Time - Program Introduction
    #55 ID:600

    Program opening/sets the stage for One Step at a Time.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Win the S.A.L.E.™: Putting It All Together - Program Introduction
    #56 ID:598

    Program opening/sets the scene for Putting It All Together.

    Video Introduction Personal Performance Sales & Service, Communication, Interpersonal Skills, Leadership, Professionalism

  • Open Mind, Open World: Improving Intercultural Interactions™  eLearning Classic
    #57 ID:898

    The Classic version of this Open Mind, Open World is a self-study program designed to help you improve your global mindset and communication skills as you interact with others from different cultural backgrounds.

    eLearning - Classic Diversity, Inclusion & Respect, Personal Performance Communication, Sales, Interpersonal Skills, Professionalism Intermediate 45 Minutes

  • The Courage to Coach™: A Common Sense Approach to Confronting Tough Employee Performance Situations
    #58 ID:696

    This eLearning course is designed to help you, as a manager, recognize the most common workplace coaching situations, get the situation under control and on the right track and effectively coach your employees to increase performance.

    eLearning - Classic Leadership Leadership, Change, Communication, Sales & Service, Professionalism Foundational 30 - 45 minutes

  • The Oh Series™ Ethics & Transparency
    #59 ID:2016

    When it comes to price fixing, bid rotation, bribery... your organization has specific policies prohibiting these illegal behaviors. In this program, we'll look at some examples of Sherman Act/DOJ-related ethical situations that can make a person say “OH?...”

    Off-The-Shelf Video Programs Ethics & Compliance Ethics, Sales, Professionalism, Culture Commitment

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #60 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Programs Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #61 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • All for One and One for All
    #62 ID:76

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

  • Ask Fact and Feeling Questions
    #63 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Evaluate Options and Select a Workable Solution
    #64 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Courage to Coach: A Common Sense Approach to Confronting Tough Employee Performance Situations™
    #65 ID:72

    Equip new and developing managers with must-have coaching skills.

    Off-The-Shelf Video Programs Leadership Leadership, Change, Communication, Sales & Service, Professionalism

  • A.C.E. It!™: How to Solve Tough Workplace Problems
    #66 ID:707

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service Foundational 30 - 45 minutes

  • TrainingBriefs™ Behaviors to Improve Customer Service
    #67 ID:2021

    New Micro-Learning! Great customer service means putting your heart into everything you do. It’s about making customers feel valued. It’s caring… plain and simple. We all must take an active role in creating a customer-centric workplace.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Competing Customer Service Priorities
    #68 ID:2068

    New Micro-Learning! Customers deserve our undivided attention. Being interrupted by the phone when you are dealing with a face-to-face customer can be a challenge if you don’t know the steps to take.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Sales & Service, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Diffusing Customer Emotions
    #69 ID:2033

    New Micro-Learning! Calming a frustrated customer requires strong interpersonal skills. First you must be a good listener with the rapport building skills and empathy necessary to influence others. Next you must be a proactive problem-solver. Last, but definitely not least, you must maintain a positive attitude.

    eLearning - TrainingBriefs™ Personal Performance Customer Service, Communication, Sales & Service, Professionalism Foundational 5 Minutes

  • TrainingBriefs™ Ethical Dilemma - Insider Information
    #70 ID:2008

    New Micro-Learning! In this course, you’ll observe two coworkers having a casual conversation when one of them makes the suggestion of obtaining inside information to win a contract bid. As you complete this course, ask yourself “would I know what to do in this situation?”

    eLearning - TrainingBriefs™ Ethics & Compliance Ethics, Compliance, Sales, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • TrainingBriefs™ Ethical Dilemma - Spreading Rumors
    #71 ID:2015

    New Micro-Learning! You and a friend are having lunch… when the friend reveals that she has been fostering uncertainty about her company’s competitor... you know... spreading rumors about them. What would you do in this situation?

    eLearning - TrainingBriefs™ Ethics & Compliance Ethics, Compliance, Sales, Professionalism, Learning Reinforcement Foundational 5 Minutes

  • Got Leadership?™ Ethical Selling
    #72 ID:1576

    Sales professionals are asked to understand customer problems and business issues, propose innovative solutions and provide efficient follow-up services all while keeping costs down as much as possible. By the end of this course, you will be able to identify the actions you - as a leader - can take to raise the bar of professionalism in sales.

    eLearning - LearningBytes® Ethics & Compliance Ethics, Leadership, Sales & Service, Professionalism, Selling Intermediate 10 Minutes

  • Got Performance?™ Diffusing Customer Emotions
    #73 ID:1500

    This course focuses on a positive and helpful attitude in dealing with frustrated customers. You will learn that empathizing with the customer and maintaining a positive attitude are two of the most important tools at your disposal in creating a positive customer experience. By completing this module, you will benefit from a better job, more sleep and better numbers (if selling).

    eLearning - LearningBytes® Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service Intermediate 14 Minutes

  • Got Performance?™ When Policies and Service Collide
    #74 ID:1424

    As employees who serve customers, it is certain that you will experience situations in which your customer is not happy. How you react in these situations impacts the perception the customer has about the level of service he or she is experiencing. This course shares strategies for providing customer service in tricky situations, whether it be a reaction to a policy or dealing with an irate customer.

    eLearning - LearningBytes® Leadership, Personal Performance Customer Service, Interpersonal Skills, Sales & Service, Professionalism Intermediate 14 Minutes

  • I Can A.C.E. That Problem
    #75 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The Business Trip
    #76 ID:654

    Ethical use of an expense account

    Case Studies Ethics & Compliance Ethics, Compliance, Sales & Service, Professionalism

  • SMART-START™ Government Pride: Serving in the Public Sector
    #77 ID:575

    Create a true sense of purpose in leadership,service,learning and growth for those people who serve in the United States public sector.

    Meeting Openers Personal Performance Motivation, Leadership, Sales & Service

  • Make Your P.O.I.N.T. - Step-By-Step Demo
    #78 ID:225

    A specific example of how to best use the P.O.I.N.T. model to effectively inform,inspire and influence others

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Is This Any Way to Run a Hospital?
    #79 ID:419

    Dealing with culturally-insensitive remarks

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Accentuate the Positive
    #80 ID:382

    How encouraging and reinforcing positive behavior will improve performance and build positive relationships

    Video Vignettes Personal Performance Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Bad Apples™: How to Deal with Difficult Attitudes
    #81 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Programs Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Build Trust
    #82 ID:381

    Building positive relationships by building trust

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Glad I Could Help: Real Customer Service Situations for Discussion
    #83 ID:119

    Glad I Could Help illustrates to employees how to respond positively in difficult customer service situations. Employees will see the most common internal and external customer service situations, both over the phone and face-to-face.

    Off-The-Shelf Video Programs Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Guess What I Heard
    #84 ID:415

    The negative impact of passing along gossip and rumors about coworkers

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Can't Do Anything Right
    #85 ID:420

    Accommodating religious differences in the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Don't Understand
    #86 ID:418

    An employee has difficulty helping a patient due to a language barrier

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • I Just Don't Fit In...
    #87 ID:416

    How language barriers and occupational jargon can create exclusiveness within the workplace.

    Video Vignettes Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Inclusion, Respect

  • Involve Your Audience
    #88 ID:222

    How to inspire and influence others to communicate effectively by involving them

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • It's a Policy Thing
    #89 ID:117

    Correcting mistakes and diffusing a customer's emotions; upholding company policies while meeting a customer's needs at the same time.

    Video Vignettes Personal Performance Customer Service, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Life IS a Series of Presentations: Inspire, Inform & Influence. Anytime, Anywhere.
    #90 ID:228

    Improve communications by helping everyone make their point with impact.

    Off-The-Shelf Video Programs Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Marcus' Dilemma
    #91 ID:406

    Adapting to a restructure change

    Video Vignettes Leadership, Personal Performance Communication, Sales, Interpersonal Skills, Leadership, Professionalism, Selling

  • Narrow Your Focus
    #92 ID:223

    How narrowing the focus of communication can add clarity and immediacy

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Outline Intent
    #93 ID:221

    How to best prepare to communicate effectively

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Prepare
    #94 ID:220

    How to best prepare to communicate effectively

    Video Vignettes Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • Redirect
    #95 ID:383

    Redirecting focus when mistakes are made is a key strategy to building positive relationships

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Sales & Service, Professionalism

  • Redirection and the Five Steps Explained
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    Review of the power of positive relationships

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