Search TAG® Library (72 Assets Found)

Results for Language: French

  • Redirection and the Five Steps Explained

    Explains how to refocus attention and energy on desirable behavior

    #41 ID:387 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Coworker

    How using positive redirection with a coworker improves relationships and performance

    #42 ID:388 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With a Team Member

    How using positive redirection with a team member improves relationships and productivity

    #43 ID:389 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Redirection With an Employee

    How a supervisor uses positive redirection to correct a mistake and meet customer needs

    #44 ID:390 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Shamu Special

    Review of the power of positive relationships

    #45 ID:395 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • She's Good, But She Could Be Better

    Helping a top performer become even more effective and productive.

    #46 ID:214 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Office & General Other Topics: Communication, Professionalism Closed Captioned
  • The Courage to Coach™ for Retail: Summary/Conclusion

    Learning how to effectively coach when the situation arises is a very important part of any supervisor or manager’s job.

    #47 ID:1837 Topic: Coaching & Mentoring Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • They're All Out to Get Me

    Handling a performance discussion when an employee believes a rating is unfair or biased

    #48 ID:211 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Professionalism Closed Captioned
  • They've Never Failed the Test

    Balancing the need to have speedy production while assuring quality control

    #49 ID:35 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Trust Me, It's Not Anonymous

    Ensuring employees feel comfortable voicing concerns without fear of reprisal.

    #50 ID:149 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism, Inclusion, Respect Closed Captioned
  • Wake Up & Say Something Positive!

    Nothing can match the power of positive relationships to deliver results for ourselves and our organizations. To foster those relationships, we all need to wake up and say something positive... especially when things are going right.That's why using skills like redirection and giving people whale done responses are so important.

    #51 ID:1843 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Want to Bet?

    Unauthorized use of computers; influencing peers to gamble online on work time

    #52 ID:36 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Whale Done! Response and the Four Steps Defined

    Introduces the importance of 'catching' people doing things right as a way of building positive relationships and motivating employees

    #53 ID:391 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Manager

    How using specific language to describe a job well done encourages management performance

    #54 ID:394 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To a Work Team

    Explains the positive impact a Whale Done! approach has on a work team.

    #55 ID:392 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whale Done! To an Individual

    Using the Whale Done! approach to encourage an employee to take initiative with a new process

    #56 ID:393 Topic: Leadership Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Sales & Service, Professionalism Closed Captioned
  • Whatever It Takes

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    #57 ID:77 Topic: Interpersonal Skills Learning Path: Personal Performance Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Management, Professionalism Closed Captioned
  • When They Just Don't Care

    Helping an employee overcome a lackadaisical attitude

    #58 ID:215 Topic: Management Learning Path: Leadership Type: Video Vignettes Suggested Industry Usage: Office & General Other Topics: Communication, Professionalism Closed Captioned
  • You Can't Say Anything

    Dealing with confidential information

    #59 ID:29 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Vignettes Suggested Industry Usage: Industrial & Manufacturing Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • A.C.T. with Integrity - Program Conclusion

    Summarizes how to analyze an ethical moment,consider the consequences and take appropriate action.

    #60 ID:614 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Compliance Closed Captioned