Complete Video Library
A Masterpiece
Dealing with inappropriate art and pictures in the workplace.
A Real Team Player. Not!
When someone on the team is a hold out, their LACK of involvement stands out like a bad actor in a good movie. Everybody sees it. It affects the whole team's attitude. That isn’t good.
A Real Team Player. Not! (Healthcare)
Teams are great. Unless... you have somebody on the team who just doesn't get it. Or worse - they get it, they just don't care.
Accentuate the Positive
How encouraging and reinforcing positive behavior will improve performance and build positive relationships.
All for One and One for All
Conflict at work? Really? Here's an example of work team conflict: two teams working through differences to make progress toward a common goal.
All That Cash
An action that violates a person’s moral code may not cause someone to be fired, fined or jailed, but such actions are nevertheless wrong. Doing the wrong thing can erode trust, damage relationships and harm others.
Allowing the Victim to Dictate Actions (from Legal Briefs™)
When it comes to harassment and discrimination cases, there are clear steps in how to address and investigate. Those rules should be defined in the organization's harassment prevention policies.
Analyze Needs (Sales Process)
Reviews how to best analyze the needs of a client during the sales process.
And, You Are?
This vignette covers a union organizer on premises (on site visit). There is set-up vignette (showing the actual conversation) and then a resolution vignette (showing how the manager works through the issue).
Ask Fact and Feeling Questions
Asking questions to understand a problem
Bad Day at Work (from Good People, Bad Choices™)
This vignette discusses the inadvertent compromising of confidential information (impending lay-offs, new product development, etc.).
Being Accountable and Flexible
How a 'can-do' attitude, high-performing work habits and acceptance of constructive criticism can build flexibility and accountability.
Being Positive and Proactive
How initiative, decisiveness and seeking ways to improve performance can help promote positive and proactive behavior.
Better Than Budget (from Good People, Bad Choices™)
This vignette looks at the scenario of budgets. With tight budgets, what do you do if you are under budget for the year? Spend the surplus? Get creative with spending?
Brainstorming (from Fearless Facilitation! How to Lead Effective Meetings™)
Managing the brainstorming process during a meeting.
Build Trust
Building positive relationships by building trust.
Can’t You Just Deal with It? (The 'Flight' Approach to Conflict)
Most of us have responded poorly to an emotional trigger at one time or another. Usually we realize after the fact that our response didn’t help matters. It is common for us to get caught in patterns or cycles (Flight) of poor responses to conflict triggers with people in our families, with our friends and with people at work. Using a Flight response may feel good in the short-term, but conflicts seldom resolve successfully when we avoid them.
Cell Phones, Tablets, Etc. (from Fearless Facilitation! How to Lead Effective Training™)
Managing disruptions in meetings. As challenging as it may be, there is a correct way to handle disruptions while in meetings, in discussions, etc.
Challenging a Learning Point (from Fearless Facilitation! How to Lead Effective Training™)
Handling an objection to a key content point during a training session.
Change Is Not in My Vocabulary (Healthcare)
When you're dealing with someone who has the flexibility of a fence post, we're talking about deep-rooted feelings. And sometimes, the most we can do is offer a new perspective. You know, give them something to think about and then hope for the best.