Complete Video Library
Legal Briefs™ Workplace Violence: Dealing with an ADA-Protected Employee
Responding to unprofessional or violent behavior when dealing with an ADA-protected employee.
Legal Briefs™ Workplace Violence: Employee Who Threatens an Outsider
Discusses how an employee who makes threats toward persons who do not work for their organization can still impact the organization's susceptibility to hostile work environment issues and other lawsuits.
Legal Briefs™ Workplace Violence: Investigating Rumors of Threats
The importance of investigating rumors of threats regardless of who is involved.
Legal Briefs™ Workplace Violence: Pre-Employment Screening
Obtaining permissions for pre-employment screening
Let it Ride (from Good People, Bad Choices™)
Selecting the right vendor is strategic and often a long process. This vignette tackles the issue of using a certain vendor based on a personal relationship with the vendor. We see how this can negatively impact the organization.
Let's M.E.E.T.™ Conflict Resolution Module
Help managers meet compliance standards for harassment-prevention training by using the M.E.E.T.™ model in everyday interactions.
Life's Not Fair
Retaliating against an employee who reports a safety violation.
Link to Solutions (Sales Process)
Reviews how to best link a client's needs with solutions.
Listen Up! (from Achieving Communication Excellence)
The importance of active listening. When we actively listen – our body language, gestures and behaviors let other know we are engaged.
Listen, I Was Just Wondering...
Could an unwelcome pursuit can become harassing behavior? What if it was a manager pursuing an employee? Fishing in the company pond for romance does happen, but there is more at risk than just rejection. Supervisors and managers should never proposition subordinates. Even social invitations between co-workers need to be carefully asked.
LOCK OUT Action (from The 3-OUT Approach to Workplace Safety)
Most intruders have a relatively short amount of time to inflict as much damage as they can before they’re stopped by authorities, before they end things themselves or before they are stopped – by you! They are running against the clock and tend to take the path of least resistance. As a result, they don’t want to spend time trying to enter a locked or barricaded space, costing precious seconds in their pursuit to kill as many as they can.
M.E.E.T. Zero Tolerance - Program Summary
Review of the M.E.E.T. communication model and the challenges of enforcing a zero-tolerance policy
M.E.E.T.: Breaking New Ground™ We Have a Way of Doing Things
Recognizing that diversity and inclusion go beyond race, gender, ethnicity, etc. They can and often do involve differences in organizational culture, including work styles and schedules, geographic and time-zone differences, occupations, and working on virtual teams.
Making a Smooth Transition (from Fearless Facilitation! How to Lead Effective Training™)
How to best transition from one topic to the next during a training session
Managing Silence (Behavior-Based Interviewing)
Being uncomfortable with silence during an interview may be the most common problem interviewers face, and most will just change the subject and move on. But look at it this way. When candidates are silent, it usually means they're thinking. That silence is your friend, your tool. If you change the subject and move on, you may be shutting down a revealing answer. So respect silence.
Marcus' Dilemma
Adapting to a restructure change within the workplace.
Mine to Take (from Good People, Bad Choices™)
In this vignette, an employee puts a co-worker in a tough spot by faking illness in order to get non-requested time off for her dream vacation.
Narrow Your Focus
How narrowing the focus of communication can add clarity and immediacy.
No Harm, No Foul (from Good People, Bad Choices™)
This vignette discusses using inaccurate information - even though it's wrong to do so. Sometimes there is information that should not be kept confidential.
No Mistakes! (from FOSA™ Documenting Discipline)
Everybody makes mistakes. That's a true statement. But the expectation should be that we get all the work done and that it's 100% accurate. This video walks through setting accuracy/work expectations.