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Results for Keywords: skills Topic: Interpersonal Skills

  • A.C.T. with Integrity™: Real Situations for Discussions (eLearning Advantage)

    Most organizations operate at a fast pace—which means real choices have to be made quickly by employees every day. And every time they make a choice, they hold the future well-being of your organization in their hands. This highly interactive course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day.

    #301 ID:1779 Topic: Ethics Learning Path: Ethics & Compliance Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism, Onboarding Course Level: Foundational Seat Time: 50 Minutes
  • Creating a High Performing Team: An Advantage eLearning Course

    This course is designed to empower the learner to: 1) describe team member roles, 2) list coaching points for individual roles, 3) supervise the process of creating a team charter, 4) Maintain team charter integrity, 5) Determine team involvement

    #302 ID:798 Topic: Teamwork Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Coaching & Mentoring, Team Builder or Retention Aid, Teamwork Course Level: Intermediate Seat Time: 30 minutes
  • It's the Law™: The Legal Side of Management: An Advantage eLearning Course

    Your managers are legally obligated to understand and enforce company employment policies and procedures to reduce the chance of discrimination and lawsuits. This new eLearning program uses a variety of workplace scenarios to illustrate that taking critical precautions and having a clear understanding of the law will minimize employment discrimination and maximize equal employment opportunity.

    #303 ID:1143 Topic: Management Learning Paths: Ethics & Compliance, Leadership Type: eLearning - Advantage Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Compliance, Harassment, Interpersonal Skills, Professionalism Course Level: Advanced Seat Time: 40 Minutes
  • Peer Today, Boss Tomorrow™ (Advantage eLearning Course)

    Ease the transition for new supervisors with this interactive eLearning program. Ideal to use within the first 30-60 days of entering their new role. This highly engaging course can also be used with existing managers/supervisors who were never appropriately trained on their responsibilities.

    #304 ID:951 Topic: Leading Learning Path: Leadership Type: eLearning - Advantage Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor, Onboarding Course Level: Advanced Seat Time: 45 Minutes
  • Open Mind, Open World: Improving Intercultural Interactions™ eLearning Advantage Plus

    This highly interactive course will help employees and managers gain insights, strategies and skills that help minimize cultural misunderstandings and strengthen interactions.

    #305 ID:927 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: eLearning - Advantage Plus Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion Course Level: Advanced Seat Time: 70 minutes
  • Coaching Is...™

    Coaching is rewarding… but it takes work. Coaches help develop skills and abilities of others, but being a great coach takes courage. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on the power of coaching others.

    #306 ID:1544 Topic: Coaching & Mentoring Learning Path: Leadership Type: Discussion Generators Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Learning Reinforcement
  • Developing Cultural Competence

    Article Summary: The similarities and differences in our workplace can strengthen the overall effectiveness of our organization when we develop cultural competence.

    #307 ID:1451 Topic: Cultural Competency Learning Path: Diversity, Inclusion & Respect Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Interpersonal Skills, Professionalism, Respect, Discussion Trigger, Training Support, Retention Aid, Learning Reinforcement
  • M.E.E.T.™ Multigenerational Workplace

    This very simple, yet powerful activity is a great discussion primer. By having groups work on and answer four simple questions about a generation, team members have a chance to discuss and analyze stereotypes.

    #308 ID:1440 Topic: Inclusion Learning Path: Diversity, Inclusion & Respect Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Respect, Training Support, Team Builder or Retention Aid, Generational Challenges
  • Team Spark: Assess Your Communication Style

    When communicating with others, particularly people from other countries, it is important to recognize when your communication style has become outdated and when it is time to upgrade to a new technique.

    #309 ID:1581 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Check Assumptions Before Judging

    When judging the “dance” of another person, especially across differences such as culture, be careful about making judgments based upon what you think is important. Focusing on their “feet” while communicating may mean you are missing the most important part of their dance.

    #310 ID:1580 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder or Retention Aid, Teamwork
  • Team Spark: Cheer on Collaboration

    An outside energetic and supportive cheerleader can prove essential to the success of the team by offering words of encouragement, and if needed, expertise, suggestions, or technical support.

    #311 ID:1566 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Collaboration with Skill

    Courting a business partner from a different country or cultural background may require research on their cultural views on business relationships, developing trust, negotiation, and communication styles.

    #312 ID:1568 Topic: Collaboration Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Craft Your Message With Purpose

    Communication across differences is often done in a similar fashion. However, taking time to think about who, when, and how a message will be received allows the sender to craft a much more effective message that will produce much better results.

    #313 ID:1582 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Create Structure to Help Bridge Barriers

    The lack of face-to-face interaction reduces the team’s ability to adjust and adapt as quickly as a team that is located all at one site. In situations like this, having a clearly defined structure detailing everyone’s role and responsibilities is a key to success.

    #314 ID:1583 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Cross-Pollinate to Spark Innovation

    Within companies and teams, employees have the important role of sharing ideas between groups, departments, and teams. This “cross-pollination” of ideas helps to unlock the inherent creativity and innovation that lies within a company, but may need a spark from another source to bring it to life.

    #315 ID:1584 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Pay Attention To Nonverbal Communication

    While your colleagues in the workplace communicate both verbally and non-verbally, understanding how to interpret their nonverbal communication can be a great advantage. Keep in mind that the meaning behind body language and facial expressions may vary from culture to culture, so it is always good to check for understanding.

    #316 ID:1586 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Teach Team Shorthand to New Team Members

    Most work teams tend to develop their own compressed language that allows team members to communicate quickly and easily with each other. When outsiders join the team, this shorthand may be hard to understand or learn, resulting in conflict and frustration, especially if people are from different cultural backgrounds.

    #317 ID:1587 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Tell Stories to Build Strong Communities

    Storytelling is at the heart of what makes us human and is a universal tool used by groups of people to explain who they are and the experiences that shaped their history. While we might not use cave drawings anymore, we still use storytelling to capture collective histories and lessons learned.

    #318 ID:1588 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Use a Mediator to Help Stalemates

    Asking for the assistance of a “referee” or a neutral, third party colleague, may provide the necessary insight to tease out the cause of the miscommunication, which could be rooted in cultural, generational, or personality style differences.

    #319 ID:1589 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Team Spark: Use Intuition to Foster Better Teamwork

    When you devote time and effort to communicating with a colleague, especially one from a background different than your own, you can improve the fluency of your communication and eventually be able to detect minute changes in these communications.

    #320 ID:1590 Topic: Communication Learning Path: Personal Performance Type: Activities Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Team Builder, Discussion Trigger, Teamwork
  • Discussion Card: Difficult Conversations

    Having a crucial discussion with coworkers and/or employees could mean the difference between resolving an issue or disrupting a relationship. These easy-to-use cards provide a simple model (S.O.R.T. O.U.T.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    #321 ID:2014 Topic: Communication Learning Paths: Leadership, Personal Performance Type: Discussion Cards Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement
  • A.C.T. with Integrity - Program Opening/A.C.T. Model Explained
    #322 ID:25 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Another Look - Introduction

    Introducing the impact of hidden bias on thoughts and actions

    #323 ID:413 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Be S.A.F.E. (Not Sorry) - Program Opening/Narrator/Set the Stage

    Perspective on everyone's responsibility in preventing workplace violence

    #324 ID:49 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Harassment, Interpersonal Skills, Professionalism Closed Captioned
  • Coaching for S.A.L.E.™ Success: Program Introduction

    Program opening/set the stage for Coaching for S.A.L.E. Success.

    #325 ID:596 Topic: Sales & Service Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Conflict 101™ - Conflict Strategy Overview

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home.

    #326 ID:1965 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Program Introduction/Model

    This engaging video lays out the Courage 2 Coach™ (C2C) model for effective coaching. A narrator/coach works through a high level coaching scenario using a dramatic situation.

    #327 ID:1721 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism, Problem Resolution Closed Captioned
  • Glad I Could Help - Opening Montage/Service Attitude Introduced

    Introduce how a service representative's response is the key factor in creative a positive customer experience.

    #328 ID:108 Topic: Customer Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Just Be F.A.I.R. - Program Introduction

    How technology and issues of age,race and gender impact understanding each other's perspective

    #329 ID:141 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • L.E.A.D. with Integrity - Program Opening/L.E.A.D. Model Explained
    #330 ID:147 Topic: Diversity Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • Life is a Series of Presentation - Introduction

    Introduces the concept that life is a series of presentations

    #331 ID:218 Topic: Communication Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Industrial & Manufacturing, Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Mentoring 101™ - The Basics: Program Introduction

    Our lives are filled with changes, new opportunities. And when those come along, it helps to have someone who knows the ropes who can help you -- a mentor.

    #332 ID:1959 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Interpersonal Skills, Leadership, Professionalism, Collaboration Closed Captioned
  • Open Mind, Open World: Improving Intercultural Interactions™ (Opening/Introduction)

    Introduces five cultural continuums that impact how people from around the world interact and work together & introduces a four-step process for engaging in effective intercultural communication.

    #333 ID:475 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Preventing Workplace Bullying: Program Introduction

    According to the Workplace Bullying Institute, bullying in the workplace is 4 times more prevalent than illegal harassment. 72% of bullies are bosses; 28% are co-workers (peers or subordinates).

    #334 ID:1846 Topic: Abusive Conduct Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism
  • Program Introduction (T.I.M.E. Model)

    People all seem to have one thing in common...They all have to deal with conflict...whether at work or at home. It’s a part of life. There is a simple, yet very effective way to deal with conflict. Use T.I.M.E. to your advantage.

    #335 ID:1951 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • Ready. Set. CHANGE! - Opening

    Adapting to a restructure change

    #336 ID:257 Topic: Change Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Introduction

    Opening montage/introduction of Supporting the Sale program.

    #337 ID:594 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Sexual Harassment? You Decide - Program Opening

    Explains the legal definition of sexual harassment.

    #338 ID:285 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Extraordinary Leader - Program Opening/Perspectives

    Real people expressing concerns and insight into what it takes to become a leader

    #339 ID:80 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Change, Communication, Motivation, Interpersonal Skills, Management, Professionalism Closed Captioned
  • The Right Side of the Line - Program Opening/Narrator With Montage/RSOL Defined

    Provides a definition of the three types of unacceptable workplace behavior: unprofessional,prohibited,illegal

    #340 ID:263 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Right Side of the Line Manager Module

    Explanation of the M.E.E.T. communication model as a tool for addressing unacceptable behavior in the workplace

    #341 ID:272 Topic: Harassment Learning Paths: Ethics & Compliance, Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • We Need to M.E.E.T.: - Program Opening/M.E.E.T. Model Explained

    Introduces challenges managers face in creating a respectful work environment; explains the M.E.E.T. communication model

    #342 ID:373 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect Closed Captioned
  • Whale Done! - Program Introduction/Ken Blanchard Introduces the Concepts

    Ken Blanchard introduces the Whale Done! approach to building trust and positive relationships

    #343 ID:380 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Whale Done! in Action - Program Introduction/Whale Done! Philosophy in Action: Build Trust,Accentuat

    Introduces the Whale Done! philosophy of building positive relationships to turn your workplace into a place with a positive and passionate spirit

    #344 ID:386 Topic: Leadership Learning Path: Leadership Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Introduction

    Program opening/sets the stage for One Step at a Time.

    #345 ID:600 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Introduction

    Program opening/sets the scene for Putting It All Together.

    #346 ID:598 Topic: Sales & Service Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • WorkSmarts - Program Opening/Four Key Strategies

    Introduction of four strategies for being work smart.

    #347 ID:397 Topic: Professionalism Learning Path: Personal Performance Type: Video Introduction Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Collaboration, Problem Resolution Closed Captioned
  • Be S.A.F.E. (Not Sorry) - Program Conclusion/S.A.F.E. Model Review

    A review of what it takes to be safe in the workplace; the S.A.F.E. model explained

    #348 ID:55 Topic: Compliance Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General Other Topics: Communication, Harassment, Interpersonal Skills, Professionalism Closed Captioned
  • Clarify. Communicate. Commit.

    Summary of process involved in productively responding to change.

    #349 ID:261 Topic: Change Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Coaching for S.A.L.E.™ Success: Program Conclusion

    Program summary for Coaching for S.A.L.E. Success.

    #350 ID:597 Topic: Sales & Service Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Conflict 101™ - The Bottom Line

    There’s no doubt that dealing with conflict is challenging but may not always be easy. But, it’s important to learn how-to-deal with “conflict” in a healthy and positive way.

    #351 ID:1966 Topic: Conflict Resolution Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Courage 2 Coach™ - Program Conclusion / The Bottom Line

    This quick video provides a quick summary of the C2C model and how it's simplicity is still a powerful way to get the most out of your employees. The bottom line... coaching works!

    #352 ID:1722 Topic: Coaching & Mentoring Learning Paths: Leadership, Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Professionalism Closed Captioned
  • F.A.I.R. in Action - Conclusion

    Summary of feedback,assistance,inclusion and respect in action

    #353 ID:404 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • Glad I Could Help - Program Conclusion/Summary/Review

    Summarizing key points of the "Glad I Could Help" approach to meeting customers' needs.

    #354 ID:118 Topic: Customer Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Integrity Every Day: Program Conclusion

    Summarizes how to maintain integrity each and every day.

    #355 ID:586 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Healthcare Other Topics: Change, Communication, Interpersonal Skills, Professionalism Closed Captioned
  • L.E.A.D. with Integrity - Program Closing/L.E.A.D. Model Summary
    #356 ID:154 Topic: Ethics Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Closed Captioned
  • Let's T.A.L.K.™ - Program Conclusion/T.A.L.K. Model Review

    Review of the key strategies for positive and productive performance reviews. Provides insight on the powerful T.A.L.K. model - reinforcing how to use it effectively.

    #357 ID:216 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • Life IS a Series of Presentations - P.O.I.N.T. Model Review

    Summarizes how to effectively inform,inspire and influence others by using the P.O.I.N.T. Communication Model

    #358 ID:226 Topic: Communication Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Open Mind, Open World: Improving Intercultural Interactions™ (Close)

    Summarizes the five cultural continuums and the four-step O.P.E.N. communication process.

    #359 ID:477 Topic: Communication Learning Paths: Diversity, Inclusion & Respect, Personal Performance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect Closed Captioned
  • Program Summary (Recapping the T.I.M.E. Model)

    Conflict resolution success! We need to take a moment...to give ourselves some time. Then, identify a positive response. Next, we manage our emotions so we won’t over react or take it personally. And finally, we envision a successful outcome.

    #360 ID:1952 Topic: Conflict Resolution Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism Closed Captioned
  • S.A.L.E.™: Supporting the Sales Process - Program Conclusion

    Summary of the Supporting the Sale program.

    #361 ID:595 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Sexual Harassment? You Decide. - Program Closing/Summary/"It's The Right Thing To Do"

    Reviews key points on the importance of preventing sexual harassment

    #362 ID:301 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Office & General, Government Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Right Side of the Line - Conclusion / Summary / Its Our Job

    Review how to avoid unprofessional,prohibited and illegal behaviors that can lead to harassment and discrimination

    #363 ID:270 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Professionalism Closed Captioned
  • The Right Side of the Line - Program Closing/M.E.E.T. Model Explained

    Review of M.E.E.T. communication model and how to stay on the right side of the line

    #364 ID:412 Topic: Harassment Learning Path: Ethics & Compliance Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Whale Done! - Program Conclusion/Building Relationships to Get Positive Results

    Review of Whale Done! approach; building relationships to get positive results

    #365 ID:384 Topic: Leadership Learning Path: Leadership Type: Video Summary Suggested Industry Usage: Office & General Other Topics: Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism Closed Captioned
  • Win the S.A.L.E.™: One Step at a Time - Program Conclusion

    Conclusion for the One Step at a Time program.

    #366 ID:601 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism Closed Captioned
  • Win the S.A.L.E.™: Putting It All Together - Program Conclusion

    Summary/closing for the Putting It All Together program.

    #367 ID:599 Topic: Sales & Service Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • WorkSmarts - Program Closing/Strategy Review

    A good review of the strategies for working smart.

    #368 ID:402 Topic: Professionalism Learning Path: Personal Performance Type: Video Summary Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism, Collaboration Closed Captioned
  • Anti-Social

    This case study looks at drinking and socializing after work hours. Two scenarios are presented for discussion.

    #369 ID:645 Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Interpersonal Skills
  • Awkward Moments

    This case study addresses the issue of dealing with co-workers who are having intimate relations (dating).

    #370 ID:630 Topic: Professionalism Learning Path: Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Leadership
  • Burn Out (Manager)

    Know someone who just seems to be simply going through the motions to get the job done? Concerned because this employee has always been a strong performer with a great positive attitude? Then this case study is for you!

    #371 ID:661 Topic: Motivation Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management
  • Case Study – Why Diversity, Why Now? (Managers)

    This case study is designed to help managers discover that diversity encompasses more than what they may realize on both a personal and professional level.

    #372 ID:1448 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Management, Inclusion, Team Builder, Discussion Trigger, Training Support
  • Consenting Adults

    When coworkers begin dating one another

    #373 ID:637 Topic: Professionalism Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills
  • Dysfunctional Teams

    Dealing with team conflict

    #374 ID:632 Topic: Communication Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Change, Interpersonal Skills, Management, Professionalism, Teamwork
  • Good Enough

    Not meeting expectations on the job

    #375 ID:650 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I Beg Your Pardon

    Unprofessional hygiene practices

    #376 ID:651 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I Couldn't Help But Overhear

    Dealing with employees talking about organizing a union

    #377 ID:626 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • I Deserve It

    Not performing up to expectations

    #378 ID:649 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Improving Patient Care

    Asking an employee to be a part of a focus group to help reduce delays and confusion when transporting patients.

    #379 ID:463 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Professionalism
  • Inside Job

    Using company information for personal gain

    #380 ID:628 Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
  • Manager Bully

    What to do when you think a coworker is being bullied

    #381 ID:643 Topic: Harassment Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills
  • Old Yeller

    What to do when a manager loudly insults employees

    #382 ID:631 Topic: Harassment Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism
  • Pay Day Loan

    When does "borrowing" become "stealing"?

    #383 ID:620 Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • Promises, Promises

    Over-promising and under delivering.

    #384 ID:648 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Motivation, Interpersonal Skills, Professionalism
  • Recruiting a New Member

    Asking an existing employee to take on a mentoring role for a new employee.

    #385 ID:466 Topic: Leadership Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • Setting Boundaries

    Quickly customizable activity to use with any SMART-START™ or discussion generator video. Handling a performance issue with an employee who believes you are friends.

    #386 ID:467 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality, Government Other Topics: Communication, Interpersonal Skills, Professionalism
  • Shared Resources

    When a colleague monopolizes shared resources

    #387 ID:659 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership
  • Short Fuse

    Aggressive and threatening comments on the job

    #388 ID:638 Topic: Harassment Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Workplace Violence Prevention
  • Teamwork

    What is an "unfair advantage" when you are up for a promotion?

    #389 ID:622 Topic: Professionalism Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Ethics, Motivation, Interpersonal Skills
  • The Assistant

    Insubordination and unprofessional behavior

    #390 ID:664 Topic: Management Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Interpersonal Skills, Professionalism
  • The Blogger

    Dealing with a coworker who discloses company information through a personal blog

    #391 ID:618 Topic: Communication Learning Paths: Ethics & Compliance, Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Interpersonal Skills, Leadership, Professionalism
  • The Clockers

    What happens when coworkers clock in and out for others?

    #392 ID:621 Topic: Ethics Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Compliance, Interpersonal Skills, Management, Professionalism
  • The Concerned Neighbor

    Sharing confidential patient information via social media

    #393 ID:619 Topic: Ethics Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism
  • The Honeymooners

    When a same-sex couple gets married

    #394 ID:639 Topic: Diversity Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Harassment, Interpersonal Skills, Professionalism
  • The Locker Room

    Dealing with questions during a coworker's gender reassignment process

    #395 ID:629 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism, Inclusion, Respect
  • The Lurker

    When does behavior become harassing?

    #396 ID:663 Topic: Harassment Learning Path: Ethics & Compliance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Diversity, Interpersonal Skills, Management, Professionalism
  • The Social Network

    Dealing with employees accessing social media sites from work during "off-hours".

    #397 ID:616 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism
  • The Wedding

    An openly gay coworker sharing his/her wedding plans at the office

    #398 ID:615 Topic: Diversity Learning Path: Diversity, Inclusion & Respect Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect
  • Trouble at Home

    Workplace privacy and performance

    #399 ID:662 Topic: Leadership Learning Path: Leadership Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Office & General, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Management, Professionalism
  • Union Fliers

    How to handle the possibility of union organization

    #400 ID:625 Topic: Problem Resolution Learning Paths: Leadership, Personal Performance Type: Case Studies Suggested Industry Usage: Healthcare, Industrial & Manufacturing, Retail & Hospitality Other Topics: Communication, Interpersonal Skills, Professionalism