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Results for Keywords: skills Topic: Interpersonal Skills

  • A.C.E. It!™ How to Solve Tough Workplace Problems
    #1 ID:24

    Does your organization recycle the same tired approaches to problems that never seem to go away? Equip your workforce with a proven problem-solving model to tackle poor quality, inefficiency, uneven performance and more. Individuals or teams can solve any problem once and for all when they learn to A.C.E. It!

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A.C.E. It! - Opening Montage/Perspectives/Introduction to A.C.E. It Steps
    #2 ID:17

    Acknowledge the variety of tough situations that can arise in the workplace and introduce easy problem solving steps.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • A Real Team Player...Not
    #3 ID:44

    Dealing with a dysfunctional team member. It's tough when a coworker doesn't want to be a team player. There are ways to address issues and get things back on track.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Communication & Influencing

  • A.C.E. in Action - Putting Parts of A.C.E. Model Together/Show Steps
    #4 ID:22

    Understanding all three steps of an easy-to-use problem-solving model - A.C.. E. in Action.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Problem Resolution

  • Stop Telling Me What to Do
    #5 ID:75

    An example of peer-to-peer conflict between a new employee and a seasoned employee

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Professionalism

  • Bad Apples™: How to Deal with Difficult Attitudes
    #6 ID:48

    Eliminate negativity by dealing effectively with difficult attitudes. This program helps employees to recognize the characteristics of rotten attitudes and sort out the problems they cause. Scenarios and class exercises introduce a proven, five-step process for dealing with difficult personalities in a diverse workforce.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism, Onboarding

  • Everybody Wins: How to Turn Conflict into Collaboration™
    #7 ID:79

    Improve productivity by turning conflict in to collaboration.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Diversity, Management, Professionalism

  • Writing for Business Results
    #8 ID:1091

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, this program is designed for you.

    Off-The-Shelf Video Program (ILT) Personal Performance Interpersonal Skills, Communication, Professionalism

  • All for One and One for All
    #9 ID:76

    An example of work team conflict: two teams working through differences to make progress toward a common goal.

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Sales, Professionalism, Selling

  • Ask Fact and Feeling Questions
    #10 ID:18

    Asking questions to understand a problem

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Change Is Not in My Vocabulary
    #11 ID:45

    Dealing with a coworker who is resistant to change.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Clarify Goals and Identify Concerns
    #12 ID:19

    The importance of knowing what you want to achieve in order to solve problems.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Communication & Influencing

  • Evaluate Options and Select a Workable Solution
    #13 ID:20

    How to best evaluate solution-based options.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • The "Whatever" Coworker
    #14 ID:46

    Dealing with an under-performing employee who appears to not care.

    Video Vignettes Leadership, Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The Boss Who Knows it All, And Then Some
    #15 ID:42

    Dealing with a boss that discounts ideas and doesn't listen to reason.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • The Customer Who Got Up on the Wrong Side of the Bed
    #16 ID:43

    Dealing with a difficult customer - it takes work, but the benefits are easy to see.

    Video Vignettes Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Customer Service

  • Whatever It Takes
    #17 ID:77

    An example of conflict between a manager and an employee; reflects different ideas of work/life balance and communication styles

    Video Vignettes Personal Performance Interpersonal Skills, Communication, Management, Professionalism

  • A.C.E. It!™: How to Solve Tough Workplace Problems
    #18 ID:707

    Help individuals and teams quickly confront and solve workplace problems. Use the A.C.E. Model - a set of logical and intuitive steps that enable participants to coach employees in the resolution of problems that otherwise would adversely affect productivity, morale, and job satisfaction.

    eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service Foundational 30 - 45 minutes

  • Bad Apples™: How to Deal with Difficult Attitudes (eLearning)
    #19 ID:782

    Eliminate negativity by dealing effectively with difficult attitudes. Bad Apples will provide you with a clear, easy-to-use model that will help you think things through to deal with negative attitudes. This course walks you through five scenarios, which demonstrate negativity problems and how to deal with them to improve results.

    eLearning - Classic Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Leadership, Professionalism, Collaboration Foundational 40 Minutes

  • Everybody Wins: How to Turn Conflict into Collaboration
    #20 ID:697

    Conflict is everywhere. It’s natural and unavoidable. Conflict is something we all deal with in one form or another every day. The problem is that many of us don’t deal with it well. It’s important to realize that conflict isn’t always a negative experience. It depends on how we view it, our own skills at handling it and our ability to deal with it.

    eLearning - Classic Personal Performance Interpersonal Skills, Communication, Diversity, Management, Professionalism, Inclusion, Respect Foundational 30 - 45 minutes

  • Writing for Business Results™
    #21 ID:1478

    Have you ever thought, “I wish I were a better writer’? Or perhaps, “I wish I felt more confident that my writing is effective.” Wherever you fall on the scale of writing skills, Writing for Business Results is designed for you. If you are just beginning your career and need basic help with your business writing, you will find this course presents information in a succinct, clear language.

    eLearning - Classic Personal Performance Interpersonal Skills, Communication, Professionalism Foundational 35 Minutes

  • TrainingBriefs™ When Peers Collide
    #22 ID:2105

    New Micro-Learning! The pressures we face in the workplace can put a lot of strain on our relationships with our coworkers that might even prevent us from getting our work done. It’s not easy confronting your coworkers when you are having problems… but it is possible.

    eLearning - TrainingBriefs™ Personal Performance Interpersonal Skills, Communication, Learning Reinforcement Foundational 5 Minutes

  • Got Leadership?™ Dealing with Attitude Issues
    #23 ID:1421

    Dealing with attitude issues is a common problem for managers. You can have a terrific team of people, but one bad attitude can be the weak link in the chain that pulls everyone else down. This course will help managers deal with negative attitudes and create positive outcomes for all.

    eLearning - LearningBytes® Leadership Interpersonal Skills, Change, Communication, Management, Professionalism, Collaboration Foundational 14 Minutes

  • Attitude:  The Choice is Yours™: An Advantage eLearning Course
    #24 ID:1073

    This new eLearning course is designed to help you gain control over your life at work or at home by gaining control of your attitude. Understand how influential your attitude is in improving relationships and results.

    eLearning - Advantage Personal Performance Interpersonal Skills, Change, Communication, Leadership, Professionalism, Collaboration, Onboarding Intermediate 45 - 60 Minutes

  • Dealing with the Difficult Employee
    #25 ID:800

    Explore behaviors often defined as "difficult" and the causes of those behaviors. Examine ways to lead through those difficult behaviors. Understand how these behaviors tie to performance management.

    eLearning - Advantage Leadership Interpersonal Skills, Communication, Interpersonal Skills, Leadership, Conflict Resolution, Teamwork, Leading, Problem Resolution Intermediate 40 minutes

  • Team Spark: Proverb - Be Patient
    #26 ID:1596

    Spark team communication around being patient and giving a project time to move forward - allowing for greater creativity or innovation.

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger

  • Team Spark: Proverb - Deal with Little Issues
    #27 ID:1597

    Spark team communication about the protocols that can help us catch small problems early on (before they grow into BIG issues).

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger

  • Team Spark: Proverb - Don't Insult Someone Who Can Take Care of You
    #28 ID:1598

    Spark team communication about how to better understand each other so that we don’t offend each other.

    Activities Personal Performance Interpersonal Skills, Team Builder, Discussion Trigger

  • Understanding Difficult People
    #29 ID:1481

    This is a great exercise to introduce the concept of the different types (in the 'difficult' range) of people we'll most often interact with in the workplace.

    Activities Personal Performance Interpersonal Skills, Communication, Professionalism, Discussion Trigger, Teamwork, Collaboration

  • Bad Apples - Opening Montage & Five Steps
    #30 ID:39

    Deal with the challenge of getting work done when dealing with difficult or unpleasant attitudes.

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Everybody Wins - Opening Montage/Three-Step Process/Team Example
    #31 ID:74

    Turn conflict into collaboration by following a three-step process

    Video Introduction Personal Performance Interpersonal Skills, Change, Communication, Diversity, Management, Professionalism

  • Bad Apples - Program Conclusion/Review Five Steps
    #32 ID:47

    Review a five-step strategy for dealing with bad attitudes.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Interpersonal Skills, Professionalism, Collaboration

  • Everybody Wins - Program Conclusion/Review Three-Steps/"Making Sure Everybody Wins"
    #33 ID:78

    Summary of how to use the three steps involved in turning conflict into collaboration

    Video Summary Personal Performance Interpersonal Skills, Communication, Professionalism

  • I Can A.C.E. That Problem
    #34 ID:23

    Review and reinforce the A.C.E. It!™ problem-solving model.

    Video Summary Personal Performance Interpersonal Skills, Change, Communication, Leadership, Sales & Service

  • Helping Hands
    #35 ID:658

    When there is disagreement on how work gets done

    Case Studies Personal Performance Interpersonal Skills, Communication, Motivation, Leadership

  • Scent-sitive Subjects
    #36 ID:627

    When a coworker's body odor and perfume have a negative impact on others

    Case Studies Personal Performance Interpersonal Skills, Communication, Diversity, Harassment, Professionalism

  • Suspicion
    #37 ID:644

    Withholding important information

    Case Studies Personal Performance Interpersonal Skills, Communication, Compliance, Management, Professionalism

  • The Rivals
    #38 ID:623

    Handling conflict between two employees

    Case Studies Leadership, Personal Performance Interpersonal Skills, Communication, Management, Professionalism, Conflict Resolution

  • SMART-START™ Conflict: Resolving Conflict
    #39 ID:490

    A thought-provoking video that uses music,text and graphics to inspire and stimulate discussion about conflict resolution.

    Meeting Openers Leadership, Personal Performance Interpersonal Skills, Communication, Professionalism

  • SMART-START™ Problem Solving: What's Your Problem?
    #40 ID:498

    A thought-provoking video that uses music, text and graphics to inspire and stimulate discussion about solving problems with one another.

    Meeting Openers Personal Performance Interpersonal Skills, Communication, Professionalism

  • More Than a Gut Feeling™ IV
    #41 ID:2212

    World-Wide Best-Seller! Interviewers are more apt to select the best person for the job when they use this Behavior-Based Interviewing (BBI) strategy developed by Paul C. Green, PhD. Now in its 4th edition, More Than a Gut Feeling provides practical, easy to use instruction that helps organizations significantly enhance recruiting and hiring efforts, improve employee retention and equip managers (and others) with proven behavioral interviewing skills.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Management, Leading

    New Asset

  • More Than a Gut Feeling™: Leveraging the Power of Behavior-Based Interviewing (Advantage Course)
    #42 ID:2227

    Based on Best-Selling More Than a Gut Feeling IV! Let’s be honest… a lot of hiring gets done based on nothing other than a gut feeling. Assumptions... Intuition... And a lot of employee turnover results because that gut feeling, that assumption, that intuition just wasn’t very accurate. If you’re like most managers, one of your greatest fears is that you’ll hire the wrong person. You want to hire the person who, ultimately, will be the most successful in the job. You know that your operation will function more smoothly and will be more productive if the right person is in the right job.

    eLearning - Advantage Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Management, Leading Intermediate 50 Minutes

    New eLearning Course

  • Courage 2 Coach™
    #43 ID:1711

    Let's face it. Being a manager these days is tough. We've all got a lot on our plate, and there are days when some of the people we manage seem to have a hard time with the concept of "common sense." And, as competitive as the job market is these days…it’s difficult to attract and retain good people. The only thing that works is having the courage to coach.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Professionalism

  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role
    #44 ID:248

    Help newly promoted managers/supervisors navigate their changing roles and have immediate impact! Climb in the proverbial camper for an enlightening road trip with five friends who share experience and insights about making successful transitions from peer to boss.

    Off-The-Shelf Video Program (ILT) Leadership Leading, Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor

  • Mentoring 201™ - The Next Steps for Success
    #45 ID:2098

    A mentor is one of any organization’s greatest resources. Having a committed mentor is a key factor to improving employee engagement - and we know that good engagement means employees will stay longer and their contributions increase. Mentoring 201 takes a closer look at some key elements of the mentor/mentee relationship that includes: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • The Right Side of the Line: Creating a Respectful and Harassment-Free Workplace™
    #46 ID:271

    Remastered in 2017! Now more than ever, your employees need to know exactly where the boundaries of acceptable and legal workplace behavior are drawn. This program addresses harassment in all its form, including hazing, gossip, retaliation and more. Meet federal compliance standards for harassment prevention training, giving employees the tools to resolve situations before they escalate.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Harassment, Communication, Compliance, Interpersonal Skills, Management, Professionalism, Respect

  • The Right Side of the Line: Creating a Respectful & Harassment-Free Workplace™
    #47 ID:679

    Meet federal compliance standards for harassment-prevention training. The course is designed to help you recognize, respond to and resolve difficult interactions that can stem from inappropriate or illegal behaviors in the workplace. It also addresses harassment in all its form, including hazing, gossip, retaliation and more.

    eLearning - Classic Ethics & Compliance Harassment, Communication, Compliance, Interpersonal Skills, Management, Professionalism Foundational 30 - 45 minutes

  • Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™
    #48 ID:1459

    Handle workplace conflict effectively with this new program! Conflict Clock™ presents four proven strategies that will help participants break old and negative response habits. Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. Our bodies naturally gravitate toward a Fight, a Flight, or a Freeze response when we feel threatened or upset. This program is designed to help all employees identify and change our responses - better dealing with the conflict at hand.

    Off-The-Shelf Video Program (ILT) Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Mentoring 101™  - The Basics
    #49 ID:1752

    When you’re a mentor, you’re really like a coach… someone who can speak from experience… a resource that can give insight, even tips - that will help someone else be successful at what they’re doing. Some organizations have official mentors while others have an informal approach to mentoring. No matter how it happens, as a mentor, you’re filling a vital role to the on-going success of your organization.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Coaching & Mentoring, Change, Interpersonal Skills, Leadership, Professionalism, Collaboration

  • A.C.T. with Integrity™: Real Situations for Discussion
    #50 ID:38

    Discrimination. Theft. Dishonesty. Are your employees prepared to face ethical issues and respond in ways that meet the high standards of your organization and adhere to the letter of the law? Equip employees to make the right choices in tough ethical situations.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism, Onboarding

  • L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct and Compliance
    #51 ID:155

    Help managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance. Using the L.E.A.D. model your managers, directors, supervisors and team leaders will develop the skills needed to foster, influence and sustain a culture of ethics and compliance.

    Off-The-Shelf Video Program (ILT) Ethics & Compliance, Leadership Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism

  • Another Look: Defining Respect in Healthcare™
    #52 ID:421

    Providing quality healthcare also includes recognizing that employees and others in the work environment have diverse backgrounds and a desire for respect and understanding as well.

    Off-The-Shelf Video Program (ILT) Diversity, Inclusion & Respect Diversity, Communication, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect

  • Open Mind, Open World: Improving Intercultural Interactions™  eLearning Classic
    #53 ID:898

    The Classic version of this Open Mind, Open World is a self-study program designed to help you improve your global mindset and communication skills as you interact with others from different cultural backgrounds.

    eLearning - Classic Diversity, Inclusion & Respect, Personal Performance Communication, Sales, Interpersonal Skills, Professionalism Intermediate 45 Minutes

  • A.C.T. with Integrity™: Real Situations for Discussions
    #54 ID:681

    Equip employees to make the right choices in tough ethical situations. This updated eLearning course will help your employees learn how to recognize the most common business ethics and compliance situations they face every day. It provides a clear, easy-to-use model that will help them think things through to arrive at the most appropriate choice of action to take, ensuring the integrity of your organization.

    eLearning - Classic Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism Foundational 30 - 45 minutes

  • I'm Not Going to Use Them
    #55 ID:26

    A quick look into accepting and giving gifts. In this scenario, a business associate/vendor offers tickets to an event as a "thank you."

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

  • The Right Side of the Line: The M.E.E.T. Resolution Module™
    #56 ID:680

    Help managers meet federal compliance standards for harassment-prevention training.

    eLearning - Classic Ethics & Compliance Harassment, Compliance, Interpersonal Skills, Management, Professionalism Intermediate 15 - 20 minutes

  • Conflict 101™
    #57 ID:1830

    Most of us would agree that one of the biggest challenges is dealing with conflict… whether at work or at home. Unfortunately, most of us don't have the tools to resolve conflict in a healthy way. We end up damaging relationships, we lose trust… the list goes on and on. Conflict 101™ is a new micro-learning program packed with conflict resolution tips and tools.

    Off-The-Shelf Video Program (ILT) Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Professionalism

  • Conflict Clock: Taking T.I.M.E. to Resolve Conflict in the Workplace™ (Managers)
    #58 ID:1460

    As a supervisor or manager, your role is vital to the success of the organization. You can impact morale, teamwork, collaboration, respect, inclusion, innovation, quality…and the list goes on. Sometimes we forget this in the heat of conflict. Conflict Clock™ for managers will give you a quick reinforcement and a model for successfully resolving workplace conflict.

    Off-The-Shelf Video Program (ILT) Leadership Conflict Resolution, Communication, Interpersonal Skills, Management, Professionalism

  • Johnny the Bagger® A True Story of Customer Service™
    #59 ID:140

    Remastered in 2019! Inspire your workforce to deliver service from the heart. Based on the work of noted author and speaker, Barbara Glanz, this inspiring, best-selling program features the true story of "Johnny," a young man who made a positive choice about his personal responsibility to provide from-the-heart service and changed the culture of an entire organization.

    Off-The-Shelf Video Program (ILT) Personal Performance Customer Service, Communication, Motivation, Interpersonal Skills

  • A Little Extra Cash
    #60 ID:30

    Recognizing and handling a conflict of interest.

    Video Vignettes Ethics & Compliance Ethics, Compliance, Interpersonal Skills, Leadership, Professionalism

  • Being Cooperative and Respectful
    #61 ID:400

    How building rapport, sharing credit and keeping a manager informed creates cooperative and respectful behavior.

    Video Vignettes Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership, Collaboration

  • Everybody Does It
    #62 ID:37

    Unauthorized use of intellectual property; copying work-related software for home use.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

  • Conflict Clock™ (eLearning Classic)
    #63 ID:1477

    Conflict with another person can create stress – the kind of stress that can lead to a response that makes the problem worse, rather than better. This course was designed to help all employees respond to workplace conflicts successfully! Benefits include: reduced stress and frustration, increased effectiveness, more respect and recognition and increased job and personal satisfaction.

    eLearning - Classic Personal Performance Conflict Resolution, Change, Communication, Interpersonal Skills, Professionalism Foundational 35 Minutes

  • L.E.A.D. with Integrity™: Promoting a Culture of Ethical Conduct and Compliance - eLearning Classic
    #64 ID:682

    How do you turn a Code of Conduct into a living, breathing part of your organization? Enlist the active, committed involvement of every leader! This eLearning course helps managers and supervisors step up to the daily task of promoting ethical conduct and ensuring compliance.

    eLearning - Classic Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Management, Professionalism Intermediate 30 - 45 minutes

  • Peer Today, Boss Tomorrow™: Navigating Your Changing Role (eLearning Classic)
    #65 ID:678

    Help new managers promoted from within get up to speed fast. This course presents four proven strategies that will help new supervisors navigate changing relationships and prepare for the most difficult situations they’re likely to encounter as they assume their new role. Key strategies, activities and practical suggestions make this program an excellent choice for organizations that promote from within or train new supervisors regularly.

    eLearning - Classic Leadership Management, Communication, Interpersonal Skills, Leadership, Professionalism, New Supervisor, Onboarding Foundational 30 - 45 minutes

  • WorkSmarts™: How to Get Along, Get Noticed and Get Ahead - eLearning Classic
    #66 ID:795

    Success isn’t just about the job you do—it’s also about how you do it. Communicating effectively, working well with others, staying positive and flexible in the face of change —these are essentials for helping new employees become productive as quickly as possible.

    eLearning - Classic Personal Performance Professionalism, Communication, Interpersonal Skills, Leadership Foundational 30 Minutes

  • Got Leadership?™ Understanding Generation Y (Millennials)™
    #67 ID:1082

    With four generations in the workforce today, there are both challenges and opportunities to working on multi-generational teams. In this module, we will be concentrating on Gen Y - the newest generation to enter the workplace (with different expectations and work styles).

    eLearning - LearningBytes® Diversity, Inclusion & Respect, Leadership Diversity, Interpersonal Skills, Management, Onboarding, Generational Challenges Intermediate 11 Minutes

  • Leadership 101
    #68 ID:888

    Learners taking this course will quickly understand that leadership is the willingness and ability to influence those around them at all levels. They will also explore different methods for being more influential and identify leadership behaviors in a variety of situations. This course also helps learners determine ways to develop committed team members; and develop vision, mission and goal statements.

    eLearning - Advantage Leadership Leadership, Interpersonal Skills, Coaching & Mentoring, New Supervisor, Onboarding Intermediate 35 Minutes

  • The Right Side of the Line™: An Advantage eLearning Course
    #69 ID:940

    Teasing, Hazing, Gossip, Retaliation. Everyone, regardless of position, title or level in an organization, is responsible for creating a respectful and harassment-free workplace. This interactive eLearning course helps participants take a proactive approach to creating and maintaining respectful organizational cultures in order to remain legally compliant, to ensure adherence to organizational policies and to thrive and prosper.

    eLearning - Advantage Ethics & Compliance Harassment, Communication, Compliance, Interpersonal Skills, Management, Professionalism Intermediate 50 Minutes

  • Global Diversity: Experience an Open World
    #70 ID:928

    International business requires agile thinkers, trained to overcome cultural obstacles that can cost companies millions of dollars. Global Diversity: Experience an Open World is a great way to introduce the concept of putting smart global communication skills into action.

    Discussion Generators Diversity, Inclusion & Respect Communication, Diversity, Interpersonal Skills, Leadership, Professionalism, Learning Reinforcement

  • Integrity Is...™
    #71 ID:1325

    Simply put, integrity is doing the right thing, for the right reasons, in the right way. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about business ethics within your organization.

    Discussion Generators Ethics & Compliance Ethics, Compliance, Interpersonal Skills, Leadership, Professionalism, Discussion Trigger, Learning Reinforcement

  • Transgender Transition Is...™
    #72 ID:1457

    Team members, employees and managers within your organization may have questions about another employee in transition. This thought-provoking, powerful short video uses impactful imagery, video and music to inform and encourage discussion on transgender transition.

    Discussion Generators Diversity, Inclusion & Respect Gender Identity, Harassment, Interpersonal Skills, Professionalism, Inclusion, Respect, Sexual Harassment, Gender Identity

  • Transition to Boss Is...™
    #73 ID:1417

    Stimulate discussion about new managers/supervisors accepting their new role, establishing clear boundaries, communicating and taking action. This thought-provoking, powerful short video uses impactful imagery, video and music to inspire and stimulate discussion about new supervisors within your organization.

    Discussion Generators Leadership, Personal Performance Leadership, Interpersonal Skills, Management, Professionalism, Learning Reinforcement

  • Discussion Card: Resolving Conflict
    #74 ID:2013

    When it comes to resolving conflict, we all know it can be tough - especially if you don't have a plan! These easy-to-use cards provide a simple model (R.E.S.O.L.V.E.) along with thought-provoking questions on better understanding & addressing conflict. Great for a quick training reminder, reinforcement or as a conversation generator.

    Discussion Cards Leadership, Personal Performance Conflict Resolution, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

  • Discussion Card: Starting Conversations
    #75 ID:2063

    When it comes to having a tough conversation, just starting is often the most difficult part. These easy-to-use cards provide a simple model (S.P.E.A.K.) along with thought-provoking questions to create a respectful flow of communication. These cards are great for a quick training reminder, reinforcement or as a conversation generator for all employees and managers.

    Discussion Cards Leadership, Personal Performance Communication, Interpersonal Skills, Leadership, Management, Professionalism, Discussion Trigger, Learning Reinforcement

  • Discussion Card: Working on Diverse Teams
    #76 ID:1639

    These easy-to-use, straight-to-the-point cards provide a simple model (R.E.S.P.E.C.T.) and questions to address common team issues and areas for improvement. These cards are great for a quick training reminder or conversation starter.

    Discussion Cards Leadership, Personal Performance Teamwork, Interpersonal Skills, Leadership, Management, Inclusion, Team Builder, Respect, Training Support, Learning Reinforcement

  • Integrity Every Day: Program Introduction
    #77 ID:579

    Introduces what it means to act with integrity on a daily basis.

    Video Introduction Ethics & Compliance Ethics, Change, Compliance, Interpersonal Skills, Professionalism

  • Smart Leadership: Tackling Poor Performance™ (eLearning Classic)
    #78 ID:2236

    As a leader, you’ve definitely dealt with someone who has a bad attitude! Attitudes can cause some of the most challenging situations in just about any relationship. Just being around someone who complains, whines or simply doesn’t say anything can cause you to feel frustrated, angry, or even helpless. The good news is there is a process for tackling this poor performance!

    eLearning - Classic Leadership, Personal Performance Leading, Communication, Interpersonal Skills, Collaboration, Emotional Intelligence Foundational 35 Minutes

    New eLearning Course

  • TrainingBriefs™ Change? No Thanks!
    #79 ID:2208

    New Micro-Learning! Confronting someone who isn't flexible can feel exasperating. That's why it is so important to recover and go on; regain a positive attitude, and then find ways to keep things moving. One of the best ways to do this is to follow through on your commitment to help others improve their attitude. Encourage them even when we see the slightest change for the better. A little encouragement can go a long way!

    eLearning - TrainingBriefs™ Personal Performance Change, Interpersonal Skills, Leadership, Management Foundational 6 Minutes

    New eLearning Course

  • TrainingBriefs™ Indirect Leadership Development
    #80 ID:2175

    New Micro-Learning! This quick course focuses on a better and faster way to achieve your leadership development goals by tapping into competency companions. Remember... “the fastest way to becoming extraordinary isn't always a straight line.”

    eLearning - TrainingBriefs™ Leadership Leading, Interpersonal Skills, Leadership, Management, Learning Reinforcement Intermediate 5 minutes

    New eLearning Course

  • TrainingBriefs™ The Five Clusters of Strength
    #81 ID:2226

    New Micro-Learning! Based on research by Jack Zenger and Joe Folkman - two of the most preeminent thought-leaders on leadership development - this course focuses on the five tenets that encompass the characters of core strengths that really matter in becoming an extraordinary leader.

    eLearning - TrainingBriefs™ Leadership Leading, Interpersonal Skills, Leadership, Management Foundational 9 Minutes

    New eLearning Course

  • Mentoring 201™ The Next Steps for Success (eLearning Classic)
    #82 ID:2125

    Mentoring 201 takes a closer look at some key elements of the mentor/mentee partnership. This course covers the following key points for a meaningful mentoring partnership: planning for a successful discussion, setting goals, identifying career paths and establishing development needs.

    eLearning - Classic Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Collaboration Intermediate 25 Minutes

  • ATTITUDE!™ Resolving Difficult Situations in the Workplace (eLearning Classic)
    #83 ID:2099

    Unless you're a psychologist, no one really likes to deal with a difficult attitude... If we're really truthful, most of us would rather walk on hot coals before we'd confront one of those bad apples who are making our lives miserable at work. But did you ever stop to think about what kind of price we're paying for that self-imposed misery? This interactive course helps by providing a 5-step process to tackling difficult situations.

    eLearning - Classic Leadership, Personal Performance Collaboration, Communication, Interpersonal Skills, Leadership, Emotional Intelligence Foundational 40 Minutes

  • Conflict 101™ (eLearning Classic)
    #84 ID:1832

    If you're like most people... you never really give much thought to conflict... you just deal with it. You either fight...take flight or...simply freeze. In other words, you argue or yell your way through it... avoid it all together... or you just don't know what to say or do. Conflict is simply a part of life - and that's especially true in the workplace. Conflict 101™ is the perfect program to cut through the nonsense and get straight to the point of conflict resolution.

    eLearning - Classic Leadership, Personal Performance Conflict Resolution, Communication, Interpersonal Skills, Leadership, Professionalism Foundational 35 Minutes

  • Courage 2 Coach™ - (eLearning Classic)
    #85 ID:1729

    Effective coaching is the single most important factor in employee development today. Courage 2 Coach™ turns common sense into common practice with a four-step process that can be applied to any employee performance situation. This course walks each user through a realistic range of tough employee performance situations make this program ideal for organizations committed to supervisory success.

    eLearning - Classic Leadership, Personal Performance Coaching & Mentoring, Change, Communication, Interpersonal Skills, Management, Professionalism Foundational 35 - 40 Minutes

  • Mentoring 101™ – The Basics (eLearning Classic)
    #86 ID:1776

    A mentor is someone who provides guidance to a less-experienced employee. A mentor may be another employee or even a professional from outside of the company. Regardless of the structure, mentors are role models who shares knowledge and advice to help the mentee grow professionally.

    eLearning - Classic Leadership, Personal Performance Coaching & Mentoring, Communication, Interpersonal Skills, Leadership, Collaboration Foundational 20 Minutes

  • Taking TIME to Lead™
    #87 ID:2103

    As a supervisor or manager, you’re responsible for yourself and others. Your role is vital to the success of the organization. Your leadership impacts morale, teamwork, collaboration, respect, inclusion, innovation, quality… and the list goes on... This powerful course provides an effective model for leading through workplace issues and conflict.

    eLearning - Classic Leadership Conflict Resolution, Communication, Interpersonal Skills, Management, Leading Intermediate 25 Minutes

  • Group or Individual: Which motivates you?
    #88 ID:471

    How cultures from around the world look at motivation differently

    Video Vignettes Diversity, Inclusion & Respect, Personal Performance Communication, Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect

  • Direct or Indirect: What's Your Route?
    #89 ID:470

    How communication styles differ within cultures and impact decision making and working relationships.

    Video Vignettes Leadership, Personal Performance Communication, Diversity, Interpersonal Skills, Leadership, Professionalism, Inclusion, Respect

  • Clarify
    #90 ID:258

    The importance of clarifying how a change impacts everyone differently.

    Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

  • Welcome to the Real World
    #91 ID:27

    Spreading false information about a competitor to gain an advantage.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

  • Communicate about Change (Dramatic)
    #92 ID:259

    How to ask for information to help feel comfortable with a change; dealing with a dress code change

    Video Vignettes Personal Performance Change, Communication, Interpersonal Skills, Leadership, Professionalism

  • It's Not That Big of a Deal
    #93 ID:153

    Promoting the value of mandatory training; reinforcing consistent ethical behavior. This vignette features an interaction between an employee and her supervisor - in which the employee is trying to get off the hook for compliance training.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Management

  • Make Your P.O.I.N.T. - Step-By-Step Demo
    #94 ID:225

    A specific example of how to best use the P.O.I.N.T. model to effectively inform,inspire and influence others

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Sales & Service, Professionalism

  • TrainingBytes® - Achieving Communication Excellence
    #95 ID:358

    Accelerate the personal effectiveness and interpersonal abilities of your employees with a program focused on communication skills.

    TrainingBytes® Personal Performance Communication, Interpersonal Skills, Professionalism

  • Once Upon a Leader™
    #96 ID:505

    Reinforce timeless leadership principles with this animated video program.

    Off-The-Shelf Video Program (ILT) Leadership Leadership, Change, Diversity, Ethics, Motivation, Interpersonal Skills, Management, Professionalism

  • Communicate Information
    #97 ID:244

    Learn how to properly and appropriately communicate sensitive information (like layoffs) that impact a work team.

    Video Vignettes Leadership Leadership, Communication, Interpersonal Skills, Leadership, Professionalism

  • Just Some Good Clean Fun with M.E.E.T. Resolution
    #98 ID:273

    When humor in the workplace becomes inappropriate - teasing that leads to hazing. This video shows how quickly 'having fun' can turn to harassment.

    Video Vignettes Ethics & Compliance Harassment, Communication, Compliance, Interpersonal Skills, Management, Professionalism

  • Be Careful What You Say
    #99 ID:34

    Providing accurate information even if you are asked to stretch the truth.

    Video Vignettes Ethics & Compliance Ethics, Communication, Compliance, Interpersonal Skills, Leadership, Professionalism

  • Clarify Change (Resolution)
    #100 ID:457

    Using clarification techniques to feel comfortable with a change in process

    Video Vignettes Personal Performance Communication, Interpersonal Skills, Leadership, Professionalism