Search Video Library for: Video Vignettes
Diversity 201™ - Look, I’m Color Blind!
Many people see being “color blind” as a solution to racial bias. But it can keep us from seeing what’s happening right in front of us. Our society as well as the workplace is not color blind. It never has been. Points of identity, like gender, sexual orientation, race, ethnic background or age… all matter to people. To say that you don’t see them is denying the existence of something that has a significant impact on our relationships.
Video Vignettes Diversity, Equity, Inclusion & Belonging Unconscious / Hidden Bias, Inclusion / Equity / Belonging, Workplace Civility
Diversity 201™ - She’s Young… And a Girl!
Sometimes it’s not about one type of bias but more about the ways in which biases can overlap. Equity and inclusion are about encouraging and listening to ALL voices. When ideas are dismissed or discouraged, or when there are negative consequences for speaking up, we miss opportunities for innovation and problem solving.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Unconscious / Hidden Bias, Workplace Civility
Diversity 201™ - Are You Speaking English?
In today’s diverse world, we’re bound to encounter customers, vendors and even co-workers who speak English as a second language. When we are tired and frustrated it’s very easy to dismiss a person that’s struggling to speak English. Taking a moment to respectfully include customers who may not sound like us (or are easy to understand), we create equity... and powerful customer allies.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Workplace Civility
Diversity 201™ - More Than Meets the Eye
Personal style is just that – personal. Each of us has our own sense of fashion and identity that we express through our appearance. Each person is unique and it’s important that we don't let stereotypes keep us from getting to know the people that we work with. We need to respect and include others by looking beyond appearances… to see the person inside.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Workplace Civility
Diversity 201™ - Three Strikes
Each of us is a combination of many different aspects of our lives and we experience the world not just as one, but a blending of all of them. We must recognize that there are many facets of who we are: race, economic class, gender, even sexual orientation. These can impact how someone may experience workplace discrimination.
Video Vignettes Diversity, Equity, Inclusion & Belonging Inclusion / Equity / Belonging, Diversity Dynamics, Workplace Civility
What’s This Even Mean? (from The Future of Work™)
The speed of communication is increasing and changing. This happens at all levels whether it’s face-to-face, online, text, email, video, phone... It’s happening all the time, everywhere, and impacts every generation. When we have generational differences, it’s easy to have misunderstandings and miscommunication… because we won’t all communicate in the same way.
Video Vignettes Diversity, Equity, Inclusion & Belonging Communication, Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership
Listen Up! Is That What This Is... A Discussion?
An important part of communication excellence is your ability to get your point across effectively by speaking clearly and confidently. In some situations, it’s not always easy to speak up. The situation may be tense, or you may lack confidence in our ability to get our point across effectively. When you want to get your point across, you need to plan for four aspects of your communication.
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Successfully Leading Others, Professionalism
Listen Up! I'm Pushing Them All the Time
Listening is the most used aspect of communication, and the way we listen determines what we hear. The most common type of communication is passive listening - when you hear what someone else is saying, but you’re not really actively engaging in the communication process, getting involved with what the other person is saying or telling you, or trying to understand the communication. We need to become active listeners!
Video Vignettes Leadership, Personal Performance Effective Leadership, Communication, Professionalism
A Hole in One… (from The Future of Work™)
Technology is definitely a factor in a lot of situations and generational misunderstandings. Many in today’s workforce grew up with technology. For them, information has always been a click away. Different ways of working can sometimes cause confusion and keep us from connecting or being effective. Sometimes we need to explore our differences and develop ways to work together more effectively. The M.E.E.T.® model can help us learn from each other in mutually beneficial ways.
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Communication, Diversity Dynamics, Generational Challenges, Inclusion / Equity / Belonging, Interpersonal Skills, Unconscious / Hidden Bias
Do You Hear What They’re Saying? (from The Future of Work™)
Some of the past ways of leading like command and control will not work well with the new generations coming into the workforce. They’re less interested in authority and fitting into old structures, and more interested in feeling like they belong and can contribute. The manager’s role is to engage their staff and to foster a culture which balances and attends to both…the work and the people. When we say that people matter and that relationships matter, it means that we are willing to change and be more flexible. That’s what inclusion is all about.
Video Vignettes Leadership Effective Leadership, Communication, Diversity Dynamics, Interpersonal Skills
I’m Calling My Therapist! (from The Future of Work™)
Wellbeing is important to the overall quality of life and research has shown that it’s a higher priority than ever before as Millennials and Generation Z become the majority of the workforce. Some work habits, while commonly accepted, are not sustainable and often lead to burnout and other serious health consequences. Employee wellbeing contributes to organizational wellbeing and operational effectiveness. It has become a priority for many employers.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Mental Wellness & Health, Communication, Generational Challenges, Inclusion / Equity / Belonging
That Was the Most Bizarre Meeting! (from The Future of Work™)
Ageism has to do with people being discounted because of their age… being seen as too young or too old. Treating people differently in employment based on things like age can be unlawful. Bias based on age is a reality. Examples of age-related bias are coded comments such as someone is “set in their ways,” or “you can’t teach an old dog new tricks.” Being passed over for opportunity - assumptions such as older workers don’t understand technology and that younger workers are immature - are all examples of bias at work.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Personal Performance Generational Challenges, Communication, Diversity Dynamics, Micro-Inequities/Micro-Aggressions
What Did I Say? (from The Future of Work™)
During a team meeting, you had an employee or staff member who uses a disrespectful word without realizing it. What do you do? Shaming and blaming can get in the way of our learning... and our relationships. That means we need to know how to recognize, respond, and recover when something we say, hear or observe is offensive or has a harmful impact on others. That’s what inclusion in action means… taking intentional actions to stay connected and support belonging.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Diversity Dynamics, Communication, Generational Challenges, Inclusion / Equity / Belonging, Effective Leadership, Professionalism
When the Boss Calls a Meeting… (from The Future of Work™)
When generational communication differences cause misunderstandings about things like work requirements and work/life balance, what do you do? Our generational differences do influence our views about authority, and hierarchy. They also impact the things we say and how we say them. Many organizations have inherited traditional structures and practices that are rooted in militaristic approaches popular in the past. Using the M.E.E.T.® model is like having a coach helping us through the process. That way we create shared understanding, new agreements, and clear expectations.
Video Vignettes Diversity, Equity, Inclusion & Belonging, Leadership Generational Challenges, Diversity Dynamics, Interpersonal Skills, Effective Leadership
Ask Open-Ended Questions (from More Than a Gut Feeling™ IV)
SOLLAH EXCLUSIVE!
One of the steps in the behavior-based interview process, asking open-ended questions is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions - in the right way - to get the most accurate information from interviewees.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Ask for Contrary Evidence (from More Than a Gut Feeling™ IV)
SOLLAH EXCLUSIVE!
One of the steps in the behavior-based interview process, asking for contrary evidence is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of asking the right questions to get the most accurate information from interviewees.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Implementing Behavior-Based Interviewing (from More Than a Gut Feeling™ IV)
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Behavior-based interviewing is a powerful tool for interviewing and hiring the best people for the job. This video gives a quick overview of how to implement/use the behavior-based process within an organization.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Control the Interview (from More Than a Gut Feeling™ IV)
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One of the steps in the behavior-based interview process, controlling the interview is essential in getting your interview questions answered... effectively. This video provides some tips on the importance of controlling the interview.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Reviewing the Process (from More Than a Gut Feeling™ IV)
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After learning about the importance of behavior-based interviewing, this video reviews the essential components of the process for effective interviewing and hiring.
Video Vignettes Leadership, Personal Performance Hiring & Recruiting, Interpersonal Skills, Effective (& Legal) Interviewing, Successfully Leading Others, Management
Meet Kim Foo...
SOLLAH EXCLUSIVE!
Sometimes we don’t realize that our comments or jokes are a form of ridicule and disrespect when they play off stereotypes. These kinds of jokes often offend people in the workplace or make them feel excluded. Managers need to help employees see the impact of their behavior on working relationships (and the workplace in general).
Video Vignettes Diversity, Equity, Inclusion & Belonging Diversity Dynamics, Cultural Competency & Sensitivity, Inclusion / Equity / Belonging, Professionalism, Respect / Respectfulness, Workplace Civility